Updated: March 19, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

My Samsung galaxy is unresponsive

Black screen. Its a GalaxyA71. I can hear texts etc being received

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Did your phone fall on the ground or something?

Customer Replay

No. Just stopped responding. I can hear it receiving texts etc

  1. Do the Forced restart. Press and hold the Volume Up, Home, and Power buttons at the same time (for 8 seconds)
  2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until the Android System Recovery screen appears.
Customer Replay

Nothing happened

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Okay, try this then:

  1. Plug the charger to a working outlet.
  2. Connect your phone to its using the original charging cable.
  3. Regardless of whether the phone shows the charging sign or not, leave it connected to the charger for at least 10 minutes.
Customer Replay

I am doing that now but have tried that already

Wait some time for the phone to charge.

  1. After that and while your Galaxy A71 is still connected to its charger, press and hold the Volume Down button and the Power key for 10 seconds or more.
Customer Replay

Its making a short noise but still black screen

Logo doesn't appear?

Customer Replay


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Try charging it for more time right now.

Customer Replay

its just burst into life

So is it showing logo right now?

Customer Replay

back working. Thank you

Glad to hear that.
Is there anything else I can do for you today?

Customer Replay

thanks again

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