Created: January 19, 2023

My Samsung galaxy is unresponsive

Black screen. Its a GalaxyA71. I can hear texts etc being received
Last Edit: January 19, 2023
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Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Nice to meet you, *****!
Did your phone fall on the ground or something?
Customer Reply
No. Just stopped responding. I can hear it receiving texts etc
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
1. Do the Forced restart. Press and hold the Volume Up, Home, and Power buttons at the same time (for 8 seconds)
2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until the Android System Recovery screen appears.
Customer Reply
Nothing happened
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Okay, try this then:
1. Plug the charger to a working outlet.
2. Connect your phone to its using the original charging cable.
3. Regardless of whether the phone shows the charging sign or not, leave it connected to the charger for at least 10 minutes.
Customer Reply
I am doing that now but have tried that already
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Wait some time for the phone to charge.
4. After that and while your Galaxy A71 is still connected to its charger, press and hold the Volume Down button and the Power key for 10 seconds or more.
Customer Reply
Its making a short noise but still black screen
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Logo doesn't appear?
Customer Reply
no
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Try charging it for more time right now.
Customer Reply
its just burst into life
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
So is it showing logo right now?
Customer Reply
back working. Thank you
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Glad to hear that.
Is there anything else I can do for you today?
Customer Reply
thanks again

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