Updated: March 24, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

My printer said paper was jammed and I checked all possible places and no paper jammed

Now it says support code 6004 and a list of instructions. I have switched it off and on all through the day and still I can't print. Is it ready for the bin I wonder

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What is the brand and model of your printer?

Customer Replay

Canon TS6260


Okay, thanks
What troubleshooting have you done so far?

Customer Replay

Well I have turned it off and on many times today and checked all the places where paper can be jammed and there is not any paper jammed, Then it said the top bit was open when it wasn't and now it is telling me there is a printer error, Support code 6004 with a list of instructions and still I cannot print. It was working fine yesterday
oh and incidentally the Scanner program on it wont work for me either

banner 3

Support Code 6004 generally means that there may be foreign material inside the printer.

  1. Turn off your printer and unplug it.
  2. Open the scanning unit / cover.
  3. Using a flashlight, check for any scraps of paper or other foreign material. If you see any, remove it.

Are you sure you checked carefully?

Customer Replay

will do it now, please don't go away, I am an 80yr old and a bit slow

Sure, I'm not in a hurry :)
Take your time!

Customer Replay

I have taken the back off and blown it out, lifted the top, looked underneath and still I can't find any paper bits, should I blow in it with my hair dryer on cold

Sure, you can try it, it won't hurt:)

Customer Replay

done that, now what

banner 6

Please, close the scanning unit / cover and plug in the printer again, then turn it back on and try to print something.

Customer Replay

yep all good to print, thank you, you are a darling, Now how about the Scanner bit

Okay, good :)
What happens when you try to scan something?

Customer Replay

It is so long since I tried, can you wait while I try please

Customer Replay

Well blow me down it is working now, sure had gremlins in it. thank you so very much you are a lovely man and I am sooo grateful cheers *****

banner 9

It's great, that everything works :)
Is there anything else I can do for you today?

Customer Replay

no thank you, thank you for being patient with a little old lady.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one :)

Customer Replay

God Bless

Thank you!
Same to you, ***** :)

Customer Replay


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