Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What is the brand and model of your printer?
What is the brand and model of your printer?
Customer Reply
Canon TS6260
Okay, thanks
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Well I have turned it off and on many times today and checked all the places where paper can be jammed and there is not any paper jammed, Then it said the top bit was open when it wasn't and now it is telling me there is a printer error, Support code 6004 with a list of instructions and still I cannot print. It was working fine yesterday
oh and incidentally the Scanner program on it wont work for me either
oh and incidentally the Scanner program on it wont work for me either
Support Code 6004 generally means that there may be foreign material inside the printer.
1. Turn off your printer and unplug it.
2. Open the scanning unit / cover.
3. Using a flashlight, check for any scraps of paper or other foreign material. If you see any, remove it.
Are you sure you checked carefully?
1. Turn off your printer and unplug it.
2. Open the scanning unit / cover.
3. Using a flashlight, check for any scraps of paper or other foreign material. If you see any, remove it.
Are you sure you checked carefully?
Customer Reply
will do it now, please don't go away, I am an 80yr old and a bit slow
Sure, I'm not in a hurry :)
Take your time!
Take your time!
Customer Reply
I have taken the back off and blown it out, lifted the top, looked underneath and still I can't find any paper bits, should I blow in it with my hair dryer on cold
Sure, you can try it, it won't hurt:)
Customer Reply
done that, now what
Please, close the scanning unit / cover and plug in the printer again, then turn it back on and try to print something.
Customer Reply
yep all good to print, thank you, you are a darling, Now how about the Scanner bit
Okay, good :)
What happens when you try to scan something?
What happens when you try to scan something?
Customer Reply
It is so long since I tried, can you wait while I try please
Sure
Customer Reply
Well blow me down it is working now, sure had gremlins in it. thank you so very much you are a lovely man and I am sooo grateful cheers *****
😁
It's great, that everything works :)
Is there anything else I can do for you today?
It's great, that everything works :)
Is there anything else I can do for you today?
Customer Reply
no thank you, thank you for being patient with a little old lady.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one :)
We are available 24/7, you can refer your questions anytime. Have a nice one :)
Customer Reply
God Bless
Thank you!
Same to you, ***** :)
Same to you, ***** :)
Customer Reply
bye
Bye!
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