Updated: March 21, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

My printer ET2720 has scanner error E 02

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
I am so sorry that you have faced that issue.
What troubleshooting have you done so far?

Customer Replay

screen said to turnoff printer . Did not work I also turned it off at power point. Did not work

Please follow these steps to power cycle your printer:


Customer Replay
  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 1 minute.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.
banner 3

I followed instructions. Screen is again showing Copy as a sellection

Customer Replay

Got it
Firstly, something may physically make the scanner unit unable to move to the left, including a dirty cable and no power to the scanner. Or, you may have something physically obstruct the pathway of the scanner or something mechanical.
The next thing is the lamp might be burnt out. If you don't see a white light, that means the lamp burnt out, so it cannot scan the little patch, so the sensor will not be able to recognize you moving to the left.
Could you check it?

Can I just press Copy to see whether it is resolved?

Customer Replay

Yes, you can try

No it already shows scanner errorE02. There is another number 100016 showing

Customer Replay

Got it
Could you check the scanner and the lamp as I mentioned above?

banner 6

I lifted the lid. There is no white light showing under screen

Customer Replay

Alright, do you see the white light when you tap on the Scan option?

I selected scan and pressed OK but error message came back

Customer Replay

After you select Scan, do you see the light?

No light. Where should I be looking?

Customer Replay

On the sensor field where the scanning process takes place

banner 9

On right, Left, or in line across. I do not remember as lid is always down when printing. Problem occurred when I was changing from using Epson Glossy photo paper for printing from Computer. I then tried to Copy using printer using Epson Glossy

Customer Replay

Got it
A corrupted Epson printer driver or an incorrectly installed Epson printer driver could be the root cause of slow printing on your printer and eventually lead to Epson error 100016. This Epson 100016 error will usually be overcome by reinstalling the Epson printer/scanner driver.
Have you already tried to reinstall the driver on the computer?

How do I do that? you need to know I am 80 years old and insecure about anything like this. I know there was a disc in the folder

Customer Replay

Alright, do you still have this disc or it will be more comfortable for you to get the driver from the Internet?

I still have the ET 2720 software disc Vol 1.0

Customer Replay

Alright, do you use Windows OS on your computer?

Havent a clue. What does Windows OS mean?

Customer Replay

Windows is an operating system designed by Microsoft.
Alright, may I know if the printer is connected to the same computer you use for the chat with me?

Customer Replay

Please follow these steps first:

  1. Turn off the printer.
  2. Close any open programs or applications.
  3. Disconnect any interface cables.
  4. Do one of the following: Windows 10: Click the Windows icon on the bottom left and select > Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall.

Yes I do have Windows. I've just worked out OS is operating system . sorry

Customer Replay

Nice, please try to follow steps above

I only have you on computer and think I have no other programs or applications. How do I check. I was paying an account through Bank and trying to print receipt....Too scared to arrow back

Customer Replay

Alright, you can keep these pages opened
That is okay
I mean disconnect printer cord from the computer if you have one

No printer cord I think it is WI Fi

Customer Replay

Alright, have you turned off the printer?

Customer Replay

Nice, before we try to reinstall the software. May I know if the issue is only with scan or it has the print issue too?

I was trying to copy a sheet on screen where you presssymbol on right bottom of printer

Customer Replay

I see, have you tried to print anything from the computer after the error arise?

Yes The Bank receipt

Customer Replay

Was it successful printing?

Customer Replay

Got it
Please follow these steps:
Click the Windows icon on the bottom left and select > Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall.

Previously I had been printing pictures from computer using Epson Glossy and then wanted to copysome photos by placing them on screen and pressing print symbol. Is that relevant. Before I uninstall

Customer Replay

Thank you for the details, please proceed with uninstalling.

I went to settings Found printer but can't fin uninstall

Customer Replay

Have you tried to click on the "Printer" option?

It says" remove device"

Customer Replay

Alright, you can remove device also, we will add it again after reinstalling software
Please find the select > Apps or System after that

I did not remove device . Found Settings>Apps. Selected uninstall but then warning came about letting program take over or something like that

Customer Replay

Alright, you should allow the program to be uninstalled

I did that but it did not respond to OK

Customer Replay

Alright, which options and notifications do you receive?

What do you mean?

Customer Replay

I mean which notifications or options do you receive after you click uninstall?

It brought up a screen which identified printer with uninstall at top and on bottom it said. I pressed OK but it did not highlight or respond OK or Cancel

Customer Replay

After you click okay, does it still shows the "Uninstall option"?

No. Only "Cancel" was highlighted and it did respond to thatand not OK. It previously asked whether I would allow another device to work and I said yes

Customer Replay

Got it
Thus, the software was uninstalled, please allow me a few more minutes to prepare the next steps
You can install the Software from this link, just click here ----> https://ftp.epson.com/drivers/ECPSU_1.41.exe
After that open the downloaded file
After that click on Agree to the End-User License Agreement, then click Next.
Click Install, then Finish.
Select your product, then click Next.
Or try to install the software from the disc. What will be more comfortable for you?

I'll try the link. Wish me luck

Customer Replay

Alright, before installing, please turn on the printer
It will be better if the printer will be connected
All will be good, ***** 🙂

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