Created: January 14, 2023

My printer ET2720 has scanner error E 02

Last Edit: January 14, 2023
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Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Nice to meet you, *****!
I am so sorry that you have faced that issue.
What troubleshooting have you done so far?
Customer Reply
screen said to turnoff printer . Did not work I also turned it off at power point. Did not work
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Please follow these steps to power cycle your printer:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
Customer Reply
I followed instructions. Screen is again showing Copy as a sellection
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Got it
Firstly, something may physically make the scanner unit unable to move to the left, including a dirty cable and no power to the scanner. Or, you may have something physically obstruct the pathway of the scanner or something mechanical.
The next thing is the lamp might be burnt out. If you don't see a white light, that means the lamp burnt out, so it cannot scan the little patch, so the sensor will not be able to recognize you moving to the left.
Could you check it?
Customer Reply
Can I just press Copy to see whether it is resolved?
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Yes, you can try
Customer Reply
No it already shows scanner errorE02. There is another number 100016 showing
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Got it
Could you check the scanner and the lamp as I mentioned above?
Customer Reply
I lifted the lid. There is no white light showing under screen
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, do you see the white light when you tap on the Scan option?
Customer Reply
I selected scan and pressed OK but error message came back
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
After you select Scan, do you see the light?
Customer Reply
No light. Where should I be looking?
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
On the sensor field where the scanning process takes place
Customer Reply
On right, Left, or in line across. I do not remember as lid is always down when printing. Problem occurred when I was changing from using Epson Glossy photo paper for printing from Computer. I then tried to Copy using printer using Epson Glossy
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Got it
A corrupted Epson printer driver or an incorrectly installed Epson printer driver could be the root cause of slow printing on your printer and eventually lead to Epson error 100016. This Epson 100016 error will usually be overcome by reinstalling the Epson printer/scanner driver.
Have you already tried to reinstall the driver on the computer?
Customer Reply
How do I do that? you need to know I am 80 years old and insecure about anything like this. I know there was a disc in the folder
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, do you still have this disc or it will be more comfortable for you to get the driver from the Internet?
Customer Reply
I still have the ET 2720 software disc Vol 1.0
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, do you use Windows OS on your computer?
Customer Reply
Havent a clue. What does Windows OS mean?
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Windows is an operating system designed by Microsoft.
Alright, may I know if the printer is connected to the same computer you use for the chat with me?
Customer Reply
Yes
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Please follow these steps first:
1. Turn off the printer.
2. Close any open programs or applications.
3. Disconnect any interface cables.
4. Do one of the following: Windows 10: Click the Windows icon on the bottom left and select > Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall.
Customer Reply
Yes I do have Windows. I've just worked out OS is operating system . sorry
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Nice, please try to follow steps above
Customer Reply
I only have you on computer and think I have no other programs or applications. How do I check. I was paying an account through Bank and trying to print receipt....Too scared to arrow back
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, you can keep these pages opened
That is okay
I mean disconnect printer cord from the computer if you have one
Customer Reply
No printer cord I think it is WI Fi
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, have you turned off the printer?
Customer Reply
yes
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Nice, before we try to reinstall the software. May I know if the issue is only with scan or it has the print issue too?
Customer Reply
I was trying to copy a sheet on screen where you presssymbol on right bottom of printer
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
I see, have you tried to print anything from the computer after the error arise?
Customer Reply
Yes The Bank receipt
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Was it successful printing?
Customer Reply
No
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Got it
Please follow these steps:
Click the Windows icon on the bottom left and select > Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall.
Customer Reply
Previously I had been printing pictures from computer using Epson Glossy and then wanted to copysome photos by placing them on screen and pressing print symbol. Is that relevant. Before I uninstall
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Thank you for the details, please proceed with uninstalling.
Customer Reply
I went to settings Found printer but can't fin uninstall
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Have you tried to click on the "Printer" option?
Customer Reply
It says" remove device"
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, you can remove device also, we will add it again after reinstalling software
Please find the select > Apps or System after that
Customer Reply
I did not remove device . Found Settings>Apps. Selected uninstall but then warning came about letting program take over or something like that
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, you should allow the program to be uninstalled
Customer Reply
I did that but it did not respond to OK
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, which options and notifications do you receive?
Customer Reply
What do you mean?
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
I mean which notifications or options do you receive after you click uninstall?
Customer Reply
It brought up a screen which identified printer with uninstall at top and on bottom it said. I pressed OK but it did not highlight or respond OK or Cancel
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
After you click okay, does it still shows the "Uninstall option"?
Customer Reply
No. Only "Cancel" was highlighted and it did respond to thatand not OK. It previously asked whether I would allow another device to work and I said yes
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Got it
Thus, the software was uninstalled, please allow me a few more minutes to prepare the next steps
You can install the Software from this link, just click here ----> https://ftp.epson.com/drivers/ECPSU_1.41.exe
After that open the downloaded file
After that click on Agree to the End-User License Agreement, then click Next.
Click Install, then Finish.
Select your product, then click Next.
Or try to install the software from the disc. What will be more comfortable for you?
Customer Reply
I'll try the link. Wish me luck
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Alright, before installing, please turn on the printer
It will be better if the printer will be connected
All will be good, ***** 🙂

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