My nook functions have all stopped

I have shut it down and restarted it many times, I have let the battery die and re charged it and that too did not resolve the problem. All the functions will not work. I keep getting signs that say the functions have stopped. this includes Chrome, reader, android, nook, calendar - ALL

Gary Spenser

Hello, thank you for using Howly.
Can you please specify the model of your Nook eBook?

Customer Replay

my NOOK model is - BNTV600

Gary Spenser

Are there any actions that are available on the device?

Customer Replay

No I have tried several times to get to the settings and go to factory default but can"t get there

Gary Spenser

Got it
Do you want to perform a factory reset?

Customer Replay

yes if that is possible. Would that erase all my books and other apps?

Gary Spenser

Unfortunately, yes

Customer Replay

How is it done?

Gary Spenser

Press and hold the power button for 20 seconds to turn off the Nook tablet. Wait about 10 to 15 seconds.
Press and hold the power button, and then press and hold the “Home” key while still holding the power button down. The screen flashes, and then the message, “Touch the Future of Reading” appears. The message disappears, and then the Factory Reset prompt is displayed.
Press the “Home” key to execute the factory reset. A confirmation screen is shown.
Press the “Home” key once again to confirm the reset action. The Nook tablet is deregistered from Amazon, and the original factory settings are restored.

Keep me posted, please

Customer Replay

It is booting up the factory settings nowOk
I`ll be here

Gary Spenser

Ok
I`ll be here

Customer Replay

I can take it from here. Thank You so much!!