Created: December 8, 2022

My laptop won’t let me type letters but only numbers, so I can’t get into my laptop

I even tried to change my password but letters won’t type
Last Edit: January 6, 2023
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Mykola Diakun
Mykola Diakun Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Nice to meet you, *****!
What is the brand of your laptop?
Customer Reply
ASUS
Mykola Diakun
Mykola Diakun Tech Expert & Writer
What Windows is installed?
Customer Reply
windows 10
Mykola Diakun
Mykola Diakun Tech Expert & Writer
The fastest way to do this is to turn off num lock using your laptop keyboard.
Simply hit the num lock key and it will turn off. A light beside the key or on the top or sides of the laptop will go off to confirm this action.
Customer Reply
what is a bum lock key, sorry
sorry num lock
Mykola Diakun
Mykola Diakun Tech Expert & Writer

Here is the picture how it looks like
Customer Reply
Ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Let me know if it helps
Customer Reply
Yes Thankyou so so much
Mykola Diakun
Mykola Diakun Tech Expert & Writer
It worked?
Customer Reply
No it hasnt
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, Will you try it right now with me?
Customer Reply
im in setting a new pin and letters won’t work
ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
To solve this problem, you should turn Num Lock off. To disable Num Lock, press the FN key and F11.
And try to type letters
Customer Reply
ok
no still nothing
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, let me check
Customer Reply
ok I don’t know what happened but my computer opened up
Mykola Diakun
Mykola Diakun Tech Expert & Writer
So you are able to log in to your computer?
Customer Reply
I got out of trying to set a new password and it just opened up, so I typed a letters just in email and it is typing ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Oh, that's great
Customer Reply
but I haven’t set a new password
Mykola Diakun
Mykola Diakun Tech Expert & Writer
it means that the problem was in Num lock key
Let's do it now
Do you remember your old password?
Customer Reply
Yes
Mykola Diakun
Mykola Diakun Tech Expert & Writer
- Select Start > Settings > Accounts > Sign-in options .
- Under Password , select Change and follow the directions.
Customer Reply
is it -Pinsign in with pin
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Yes, it is
Customer Reply
ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Try please
Customer Reply
ok it is opening into it now thanks
ok I still can’t type in it
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Check Num Lock button
Customer Reply
ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Thanks
Customer Reply
how do I know it is off I have pressed it and nothing is happening
what do I do now
Mykola Diakun
Mykola Diakun Tech Expert & Writer
you pressed Num Lock and tried to enter password?
Customer Reply
nothing
Mykola Diakun
Mykola Diakun Tech Expert & Writer
press the FN key and F11
And then try once again
Customer Reply
Ok
no nothing
do i set my pin on my iphone
i have my computer opened now
Mykola Diakun
Mykola Diakun Tech Expert & Writer
You should do it on computer
Customer Reply
ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Are you following my instruction on computer?
Customer Reply
yes i have it opened to set a pin
Mykola Diakun
Mykola Diakun Tech Expert & Writer
And still numbers?
Customer Reply
numbers are ok no letters will type
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Have you clicked FN key and F11?
Customer Reply
yes
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, I see
Customer Reply
still only numbers
Mykola Diakun
Mykola Diakun Tech Expert & Writer
To unlock the keyboard, you have to hold down the right SHIFT key for 8 seconds again to turn off Filter Keys
And then try once again to type letters
Customer Reply
What is filters key sorry
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Just hold down the right SHIFT key for 8 seconds
Customer Reply
ok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Hope it helps
Customer Reply
no
Mykola Diakun
Mykola Diakun Tech Expert & Writer
So you are typing letters anywhere except the password section?
Customer Reply
yes only the password setting
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Have you tried to restart your computer before contacting us?
Customer Reply
yes lots of times
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok. Let me check then
Customer Reply
even left it over night
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Did you make any software changes to the computer prior to this issue?
Customer Reply
it’s only getting into the password
no changes
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok
Let's try this way:
- Press windows/start key + R to bring up run dialog box
- Type osk in the textbox and hit enter
- If num lock is on, it will be shown in a different color Ok you are talking to a dummy
Just try step-by-step
Customer Reply
ok where is windows start key
Mykola Diakun
Mykola Diakun Tech Expert & Writer
usually placed between the Ctrl and Alt keys on the left side of the keyboard
Customer Reply
okok
Mykola Diakun
Mykola Diakun Tech Expert & Writer
And then follow another step
Customer Reply
Hang on just types osk looking for your next step
have a key board up
dock is a different colour
Mykola Diakun
Mykola Diakun Tech Expert & Writer
What step are you now?
Customer Reply
I don’t see the num lock button
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Then click on options and then check the “Turn on numeric keypad” option Click OK. Now num lock appears; turn it off.
Customer Reply
ok I see and the numeric key pad is not blue
do I tick it
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Is it in a different color than others?
Customer Reply
yes th others have a tick with it too
Mykola Diakun
Mykola Diakun Tech Expert & Writer
The others are blue?
Customer Reply
yes do I tick this one too is that right
Mykola Diakun
Mykola Diakun Tech Expert & Writer
No it means that it is turned off.
Then please try again to enter the password
Customer Reply
the others are blue with a tick in them
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Try again with the password part
Customer Reply
I am just getting back into it
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok
Customer Reply
Yes I can type letters
Mykola Diakun
Mykola Diakun Tech Expert & Writer
In password settings?
Customer Reply
all good Thankyou so much
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Awesome!
Customer Reply
yes have reset my password too
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
o Thankyou hope it works when I get out
Mykola Diakun
Mykola Diakun Tech Expert & Writer
I am so pleased to see your issue got resolved!

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