Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What is the brand of your laptop?
What is the brand of your laptop?
Customer Reply
ASUS
What Windows is installed?
Customer Reply
windows 10
The fastest way to do this is to turn off num lock using your laptop keyboard.
Simply hit the num lock key and it will turn off. A light beside the key or on the top or sides of the laptop will go off to confirm this action.
Simply hit the num lock key and it will turn off. A light beside the key or on the top or sides of the laptop will go off to confirm this action.
Customer Reply
what is a bum lock key, sorry
sorry num lock
sorry num lock
Here is the picture how it looks like
Customer Reply
Ok
Let me know if it helps
Customer Reply
Yes Thankyou so so much
It worked?
Customer Reply
No it hasnt
Ok, Will you try it right now with me?
Customer Reply
im in setting a new pin and letters won’t work
ok
ok
To solve this problem, you should turn Num Lock off. To disable Num Lock, press the FN key and F11.
And try to type letters
And try to type letters
Customer Reply
ok
no still nothing
no still nothing
Ok, let me check
Customer Reply
ok I don’t know what happened but my computer opened up
So you are able to log in to your computer?
Customer Reply
I got out of trying to set a new password and it just opened up, so I typed a letters just in email and it is typing ok
Oh, that's great
Customer Reply
but I haven’t set a new password
it means that the problem was in Num lock key
Let's do it now
Do you remember your old password?
Let's do it now
Do you remember your old password?
Customer Reply
Yes
- Select Start > Settings > Accounts > Sign-in options .
- Under Password , select Change and follow the directions.
- Under Password , select Change and follow the directions.
Customer Reply
is it -Pinsign in with pin
Yes, it is
Customer Reply
ok
Try please
Customer Reply
ok it is opening into it now thanks
ok I still can’t type in it
ok I still can’t type in it
Check Num Lock button
Customer Reply
ok
Thanks
Customer Reply
how do I know it is off I have pressed it and nothing is happening
what do I do now
what do I do now
you pressed Num Lock and tried to enter password?
Customer Reply
nothing
press the FN key and F11
And then try once again
And then try once again
Customer Reply
Ok
no nothing
do i set my pin on my iphone
i have my computer opened now
no nothing
do i set my pin on my iphone
i have my computer opened now
You should do it on computer
Customer Reply
ok
Are you following my instruction on computer?
Customer Reply
yes i have it opened to set a pin
And still numbers?
Customer Reply
numbers are ok no letters will type
Have you clicked FN key and F11?
Customer Reply
yes
Ok, I see
Customer Reply
still only numbers
To unlock the keyboard, you have to hold down the right SHIFT key for 8 seconds again to turn off Filter Keys
And then try once again to type letters
And then try once again to type letters
Customer Reply
What is filters key sorry
Just hold down the right SHIFT key for 8 seconds
Customer Reply
ok
Hope it helps
Customer Reply
no
So you are typing letters anywhere except the password section?
Customer Reply
yes only the password setting
Have you tried to restart your computer before contacting us?
Customer Reply
yes lots of times
Ok. Let me check then
Customer Reply
even left it over night
Did you make any software changes to the computer prior to this issue?
Customer Reply
it’s only getting into the password
no changes
no changes
Ok
Let's try this way:
- Press windows/start key + R to bring up run dialog box
- Type osk in the textbox and hit enter
- If num lock is on, it will be shown in a different color Ok you are talking to a dummy
Just try step-by-step
Let's try this way:
- Press windows/start key + R to bring up run dialog box
- Type osk in the textbox and hit enter
- If num lock is on, it will be shown in a different color Ok you are talking to a dummy
Just try step-by-step
Customer Reply
ok where is windows start key
usually placed between the Ctrl and Alt keys on the left side of the keyboard
Customer Reply
okok
And then follow another step
Customer Reply
Hang on just types osk looking for your next step
have a key board up
dock is a different colour
have a key board up
dock is a different colour
What step are you now?
Customer Reply
I don’t see the num lock button
Then click on options and then check the “Turn on numeric keypad” option Click OK. Now num lock appears; turn it off.
Customer Reply
ok I see and the numeric key pad is not blue
do I tick it
do I tick it
Is it in a different color than others?
Customer Reply
yes th others have a tick with it too
The others are blue?
Customer Reply
yes do I tick this one too is that right
No it means that it is turned off.
Then please try again to enter the password
Then please try again to enter the password
Customer Reply
the others are blue with a tick in them
Try again with the password part
Customer Reply
I am just getting back into it
Ok
Customer Reply
Yes I can type letters
In password settings?
Customer Reply
all good Thankyou so much
Awesome!
Customer Reply
yes have reset my password too
Is there anything else I can do for you today?
Customer Reply
o Thankyou hope it works when I get out
I am so pleased to see your issue got resolved!
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