My laptop won’t let me type letters but only numbers, so I can’t get into my laptop

Nice to meet you, *****!
What is the brand of your laptop?

What Windows is installed?

The fastest way to do this is to turn off num lock using your laptop keyboard.
Simply hit the num lock key and it will turn off. A light beside the key or on the top or sides of the laptop will go off to confirm this action.

Here is a picture how what it looks like

Let me know if it helps

It worked?

Ok, Will you try it right now with me?

To solve this problem, you should turn Num Lock off. To disable Num Lock, press the FN key and F11.
And try to type letters

Ok, let me check

So you are able to log in to your computer?

Oh, that's great

it means that the problem was in Num lock key
Let's do it now
Do you remember your old password?

• Select Start > Settings > Accounts > Sign-in options .
• Under Password, select Change, and follow the directions.

Yes, it is

Try please

Check Num Lock button

Thanks

you pressed Num Lock and tried to enter password?

press the FN key and F11
And then try once again

You should do it on computer

Are you following my instruction on computer?

And still numbers?

Have you clicked FN key and F11?

Ok, I see

To unlock the keyboard, you have to hold down the right SHIFT key for 8 seconds again to turn off Filter Keys
And then try once again to type letters

Just hold down the right SHIFT key for 8 seconds

Hope it helps

So you are typing letters anywhere except the password section?

Have you tried to restart your computer before contacting us?

Ok. Let me check then

Did you make any software changes to the computer prior to this issue?

Ok
Let's try this way:

• Press the windows/start key + R to bring up a run dialog box
• Type osk in the textbox and hit enter
• If the num lock is on, it will be shown in a different color Ok you are talking to a dummy

Just try step-by-step

usually placed between the Ctrl and Alt keys on the left side of the keyboard

And then follow another step

What step are you now?

Then click on options and then check the “Turn on numeric keypad” option Click OK. Now num lock appears; turn it off.

Is it in a different color than others?

The others are blue?

No it means that it is turned off.
Then please try again to enter the password

Try again with the password part

Ok

In password settings?

Awesome!

Is there anything else I can do for you today?