Updated: April 11, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

MY LAPTOP won't allow the use of the 'at' key. or the 'hastag' key. The 'at' key comes out as " and the 'hastag key' comes out as £

what should I do

Hello, thank you for using Howly.
Do you have a Windows laptop?


Customer Replay


Did you change your keyboard layout settings recently?

Customer Replay

no. but new laptop

You need to change the keyboard layout on a Windows computer from the UK to the US. Please, follow these steps:

  1. Click on the Windows Start button and select Settings (gear icon).
  2. In the Settings window, select Time & Language.
  3. In the Time & Language window, select Language from the left-hand menu.
  4. Under Preferred Languages, click on the language you want to add, in this case, "English (United States)".
  5. Click on Options and then click on "Add a keyboard".
Customer Replay

thanks I'll try that

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No problem, please, let me know when you get to step 5, and I will give you further instructions

Customer Replay

i at point 5

  • Select the "US QWERTY" keyboard layout from the list of options.
  • Remove the UK keyboard layout, if you don't need it, by clicking on it and then clicking on "Remove".
  • Close the Settings window and the new keyboard layout will be applied.
Customer Replay

I don't have an OPTIONS menu nor the US QWERTY option. I've chosen English Aust for the layout therefore. I'll now try and see if my @ and it does work and my # and it works. Thanks. you've done it!!

Nice! I'm glad I could help you! Can I do anything else for you?

Customer Replay

no thank you.

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Thank you for chatting with us today!

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