Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Have you checked the recycle bin on your desktop?
Have you checked the recycle bin on your desktop?
Customer Reply
as i said my screen doesnt show me icons
Are just some icons missing, or all icons are missing?
Customer Reply
all
it was working yesterday, i shut it down and started it up an hour later and the icons were gone
it was working yesterday, i shut it down and started it up an hour later and the icons were gone
Right-click on an empty portion on your desktop. Hover on "View", then make sure the "Show desktop icons" option is checked.
Customer Reply
i don't have an empty portion
Click on your desktop screen with the right mouse button 1 time -> hover on "View" -> Check if you will see a checkmark near "Show desktop icons"
Customer Reply
yes
Got it
On the bottom of your screen click on folder icon ( or press Windows + E shortcut)
On the left side click on Desktop
Let me know what you would see
On the bottom of your screen click on folder icon ( or press Windows + E shortcut)
On the left side click on Desktop
Let me know what you would see
Customer Reply
Dont have Windows on the left side
Got it. Try shortcut Windows+E buttons
You can find a Windows button in the left bottom corner of your keyboard between Ctrl and Alt buttons
You can find a Windows button in the left bottom corner of your keyboard between Ctrl and Alt buttons
Customer Reply
i see Quick Access
Step 1: Press WIN + I on your keyboard to quickly open up Settings. You can also do this by clicking on Start and then Settings.
Step 2: Select "System" from the menu items.
Step 3: Click on the “Tablet mode” menu item.
Step 4: Change the "When I sign in option" to "Use desktop mode". Also, choose "Always ask me before
switching" under "When this device automatically switches tablet mode on or off".
Step 5: Restart your computer.
Step 2: Select "System" from the menu items.
Step 3: Click on the “Tablet mode” menu item.
Step 4: Change the "When I sign in option" to "Use desktop mode". Also, choose "Always ask me before
switching" under "When this device automatically switches tablet mode on or off".
Step 5: Restart your computer.
Customer Reply
i am lost i tried Win +1 nothing happen
It's not number 1, but letter i
Customer Reply
i got to systems but dont have tablet mode
Got it. But have you tried to reboot your PC after this issue occur?
Customer Reply
yes
Got it
Press the Widnows+A buttons, and let me know if you would see tablet mode there. If its on - click on it 1 time, and let me know if it would help
Press the Widnows+A buttons, and let me know if you would see tablet mode there. If its on - click on it 1 time, and let me know if it would help
Customer Reply
no
Got it
Are you able to use the Command Prompt?
Are you able to use the Command Prompt?
Customer Reply
what is that
I will assist you in this
1. Press the Windows + R keys the on-screen keyboard. This is going to bring up the Run utility.
2. Type in “cmd” and press the Ctrl + Shift + Enter keys on your keyboard. Doing so, you’re launching the Command Prompt with administrative permissions.
3. If prompted, click Yes to allow the Command Prompt to make changes on your device.
3. Input the following commands, pressing the Enter key in-between each new line. This is going to restore your icon cache one step at a time: file commands
Customer Reply
they are up
These commands you should write
Let me know after you finish with the steps
Let me know after you finish with the steps
Customer Reply
the icons are back
Oh that's great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no thank you for all your assitance
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
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