Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you have access to the other books?
Do you have access to the other books?
Customer Reply
no it seems locked as I told you
Okay.
What do you see on the screen at the moment?
What do you see on the screen at the moment?
Customer Reply
I see a big white rectangle. Medusa the book I bought is in the margin. At least part of it
Have you tried to restart your Kindle?
Customer Reply
Yes no results
Please, press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release it.
Customer Reply
I
Keep me updated.
Customer Reply
I have restart The kindle graph is almost there Thank you
Great!
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