Updated: March 23, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My kindle is locked and will not allow me to get a purchased book

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you have access to the other books?

Customer Replay

no it seems locked as I told you

What do you see on the screen at the moment?

Customer Replay

I see a big white rectangle. Medusa the book I bought is in the margin. At least part of it

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Have you tried to restart your Kindle?


Customer Replay

Yes no results

Please, press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release it.

Customer Replay


Keep me updated.

Customer Replay

I have restart The kindle graph is almost there Thank you

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