Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you have access to the other books?
no it seems locked as I told you
Okay.
What do you see on the screen at the moment?
I see a big white rectangle. Medusa the book I bought is in the margin. At least part of it
Have you tried to restart your Kindle?
Yes no results
Please, press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release it.
I
Keep me updated.
I have restart The kindle graph is almost there Thank you
Great!
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