Created: December 31, 2022

My kindle is locked and will not allow me to get a purchased book

Last Edit: January 6, 2023
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Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Do you have access to the other books?
Customer Reply
no it seems locked as I told you
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay.
What do you see on the screen at the moment?
Customer Reply
I see a big white rectangle. Medusa the book I bought is in the margin. At least part of it
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Have you tried to restart your Kindle?
Kindle
Customer Reply
Yes no results
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Please, press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release it.
Customer Reply
I
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Keep me updated.
Customer Reply
I have restart The kindle graph is almost there Thank you
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Great!

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