Updated: April 03, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

My iPhone SE says it is not connected to a network in some apps

eg Apple Support but I can search the net via safari,receive mail etc even with mobile data switched off. There is no WiFi icon in the banner at the top of the Home Screen. Help please.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Just to let you know that my iPad, smart tv etc are all working with good Wi-Fi connectivity and speed

Did you try to restart device?

Customer Replay

Yes, switch off completely and restarted, also removed data from apps not being used, removed network and attached to it again, cleared all open apps.

banner 3

Please try to go settings , open general and choose reset
After choose reset network

Customer Replay

Don’t seem to have reset, only Transfer or Reset iPhone, or Shut Down

Yes, click on Transfer or Reset

Customer Replay

Done that

Now try to restart device and check if any changes affect

Customer Replay

still no icon and Apple Support app says there is not network connection, by safari is happy

banner 6

Can you try to check for updates on IOS ?

Customer Replay

Done that and says it is up to date. 16.0.2

Please try to open settings, open general, and open about
Did you see Wi-Fi address ?

Customer Replay


Do you have any VPN app on your phone?

Customer Replay

yes McAfee


banner 9

Try to delete it and restart your phone

Customer Replay

yeh! Icon is back and looks like it is fixed

Customer Replay

thank you

You are welcome
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no thank you.

I am so pleased to see your issue got resolved!

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