Created: November 21, 2022

My iPhone SE says it is not connected to a network in some apps

eg Apple Support but I can search the net via safari,receive mail etc even with mobile data switched off. There is no WiFi icon in the banner at the top of the Home Screen. Help please.
Last Edit: November 23, 2022
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Just to let you know that my iPad, smart tv etc are all working with good Wi-Fi connectivity and speed
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Did you try to restart device?
Customer Reply
Yes, switch off completely and restarted, also removed data from apps not being used, removed network and attached to it again, cleared all open apps.
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Please try to go settings , open general and choose reset
After choose reset network
Customer Reply
Don’t seem to have reset, only Transfer or Reset iPhone, or Shut Down
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Yes, click on Transfer or Reset
Customer Reply
Done that
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Now try to restart device and check if any changes affect
Customer Reply
still no icon and Apple Support app says there is not network connection, by safari is happy
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Can you try to check for updates on IOS ?
Customer Reply
Done that and says it is up to date. 16.0.2
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Please try to open settings, open general, and open about
Did you see Wi-Fi address ?
Customer Reply
yes
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Do you have any VPN app on your phone?
Customer Reply
yes McAfee
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Try to delete it and restart your phone
Customer Reply
yeh! Icon is back and looks like it is fixed
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Nice
Customer Reply
thank you
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
You are welcome
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no thank you.
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
I am so pleased to see your issue got resolved!