My iphone 12 pro is frozen and I cant shut it off or do anything with it

I had upgraded a game from mobilityware when it happened

Short summary:

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button until the Apple logo appears on the screen.
If the device doesn't turn off or the screen doesn't turn black, press the side button to lock the screen.
Wake up your iPhone by tapping the screen or pressing the side button. Make sure to hold the phone up, so Face ID wouldn't work and "Enter your passcode" on the screen appears.
From that screen, press and hold the side button and the volume up or down button simultaneously until the "slide to power off" slider appears.
Swipe the slider to turn off your iPhone 12 Pro.
After the device has turned off, you can turn it back on by pressing and holding the side button until the Apple logo appears on the screen.

If these steps don't work, repeat steps 1-3 and make sure to hold the side button until the screen turns black. If the screen stays black, wait for a few seconds, then press and hold the side button until the Apple logo appears on the screen.

Pavlo Mykytas

Hello, thank you for using Howly.
What troubleshooting have you done with your iPhone 12 Pro so far?

Customer Replay

triple clicked the side button, tried to turn it off, swiped up as directed by mobilityware everything i could

Pavlo Mykytas

Please, try to force-restart it following the next steps:

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button until the Apple logo appears on the screen.

Customer Replay

still holding and my phone is getting hot

Pavlo Mykytas

Did the screen turn black?

Customer Replay

It brings up a notice saying guided access enabled. triple click side button but it does nothing
no it didnt turn black

Pavlo Mykytas

*****, please press and hold the side button and the volume up or down button simultaneously until the "slide to power off" slider appears.

Then, swipe the slider to turn off your iPhone 12 Pro.
After the device has turned off, you can turn it back on by pressing and holding the side button until the Apple logo appears on the screen.

Customer Replay

That doesnt work either
Only the game is still on my phone and allows play to continue
I cant swipe up or down to remove it

Pavlo Mykytas

*****, when you press the side button does the screen lock?

Customer Replay

the screen is already locked sir
At the bottom the icon for starting a new game is flashing
another game is all it will allow me to do