My iphone 12 pro is frozen and I cant shut it off or do anything with it
Short summary:
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until the Apple logo appears on the screen.
- If the device doesn't turn off or the screen doesn't turn black, press the side button to lock the screen.
- Wake up your iPhone by tapping the screen or pressing the side button. Make sure to hold the phone up, so Face ID wouldn't work and "Enter your passcode" on the screen appears.
- From that screen, press and hold the side button and the volume up or down button simultaneously until the "slide to power off" slider appears.
- Swipe the slider to turn off your iPhone 12 Pro.
- After the device has turned off, you can turn it back on by pressing and holding the side button until the Apple logo appears on the screen.
If these steps don't work, repeat steps 1-3 and make sure to hold the side button until the screen turns black. If the screen stays black, wait for a few seconds, then press and hold the side button until the Apple logo appears on the screen.
Hello, thank you for using Howly.
What troubleshooting have you done with your iPhone 12 Pro so far?
triple clicked the side button, tried to turn it off, swiped up as directed by mobilityware everything i could
Please, try to force-restart it following the next steps:
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until the Apple logo appears on the screen.
still holding and my phone is getting hot
Did the screen turn black?
It brings up a notice saying guided access enabled. triple click side button but it does nothing
no it didnt turn black
*****, please press and hold the side button and the volume up or down button simultaneously until the "slide to power off" slider appears.
- Then, swipe the slider to turn off your iPhone 12 Pro.
- After the device has turned off, you can turn it back on by pressing and holding the side button until the Apple logo appears on the screen.
That doesnt work either
Only the game is still on my phone and allows play to continue
I cant swipe up or down to remove it
*****, when you press the side button does the screen lock?
the screen is already locked sir
At the bottom the icon for starting a new game is flashing
another game is all it will allow me to do
Got you, thank you for the reply!
Please, try to do the following:
- Press the side button to lock the screen.
- Wake up your iPhone by tapping the screen or pressing the side button. Make sure to hold the phone up, so Face ID wouldn't work and "Enter your passcode" on the screen appears
- From that screen please press and hold the side button and the volume up or down button simultaneously until the "slide to power off" slider appears.
It doesnt lock and there is no way to enter my passcode
the slide "power off" doesnt appear
Let's try to do it one more time:
- Press and quickly release the volume up button. You would need just to press it once and release the button
- Press and quickly release the volume down button. Do it fast as well
- Press and hold the side button until it will get black ok it went black and is now coming to the Apple logo
Wonderful! You did an amazing job!
It restarted. I just made a call thank you
Perfect!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I actually have done that several times
this time it worked go figure Thank You tho
My pleasure!
I am so pleased to see your issue got resolved!
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