Updated: March 15, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

My HP printer stopped working

Hello, thank you for using Howly.
Can you please specify both the brand and the model of your printer?

Customer Replay

HP serial number *****


What happened? Did it work before?

Customer Replay

I have HP instant ink service and I've never had this problem before

Do you see any errors or signals?

Customer Replay

in the printer window it says ERROR "OXOO829C98" HWLWATCHDOG C

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How old is your printer?

Customer Replay

2 or 3 years

Please, make sure all the plastics and cardboards are removed from inside the printer.
Check if the print carriage is moving freely.

Customer Replay

It does not respond to a scan request.

Can it print?

Customer Replay

it does not respond to any request.
It doesn't scan, print or respond when I try to turn it off.

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Reinsert the ink cartridges.

Customer Replay

I can't get the cartridge to move to the center. It doesn't respond.

I see
Try to reset the printer byfollowing the steps below:

  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
Customer Replay

I'm doing that.
I've disconnected it and waiting 60 seconds.

Customer Replay

I plugged it back in.
Incredible. IT'S WORKING !!!!!

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

I'm VERY impressed

Would you be so kind to rate this chat? You can do that by taping the Thumb-Up button near the chat window.

Customer Replay

I will rate you VERY highly !!!!!!! Bye

Thank you
Is there anything else I can do for you today?

Customer Replay

Thah's it. Thanks

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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