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My HP 7855 has refused to print and I think it's because of my ink account
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me, do you see any errors while you trying to print something?
yes. cannot print. visit www.hpinstantink.com
Got it
Could you please check the status of your subscription to Ink services? Follow this link - https://instantink.hpconnected.com/subscriptions and login to your account. Check the status of your subscription and tell me about the result, please.
So, have you managed to see the information about your plan?
yes
So, is your subscription still active?
can't tell, can you?
What do you mean, *****?
I went to the site you sent me. I entered all the information that was requested but found no next button to confirm what I did.
After you sign in at HP Connected, click on Services, and then Instant Ink to check the status of your subscription.
ok, can you stay with me while I do that
Sure
Take your time
thanks, going now
I'll wait you here
well, everything looks good. I guess I'll have to try and print something now.
You can try to turn off your printer for 30 seconds and try to print after it, *****.
shutting down printer
Got it
Keep me informed, please
check
Bingo!!! Thanks so much!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No Mam, excellent job!
Thank you so much!
We are glad that you have resolved your issue using Howly!
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