Updated: March 24, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

My HP 7855 has refused to print and I think it's because of my ink account

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me, do you see any errors while you trying to print something?

Customer Replay

yes. cannot print. visit www.hpinstantink.com

Got it
Could you please check the status of your subscription to Ink services? Follow this link - https://instantink.hpconnected.com/subscriptions and login to your account. Check the status of your subscription and tell me about the result, please.
So, have you managed to see the information about your plan?

Customer Replay


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So, is your subscription still active?

Customer Replay

can't tell, can you?

What do you mean, *****?

Customer Replay

I went to the site you sent me. I entered all the information that was requested but found no next button to confirm what I did.

After you sign in at HP Connected, click on Services, and then Instant Ink to check the status of your subscription.

Customer Replay

ok, can you stay with me while I do that

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Take your time

Customer Replay

thanks, going now

I'll wait you here

Customer Replay

well, everything looks good. I guess I'll have to try and print something now.

You can try to turn off your printer for 30 seconds and try to print after it, *****.

Customer Replay

shutting down printer

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Got it
Keep me informed, please

Customer Replay


Customer Replay

Bingo!!! Thanks so much!

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No Mam, excellent job!

Thank you so much!
We are glad that you have resolved your issue using Howly!

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