Created: February 23, 2023

My Google sheets has an issue where it keeps getting stuck on the right side and it automatically keeps going there as if it he right arrow on my keyboard is stuck

I've tried opening a different browser and restarting my laptop twice
Last Edit: February 23, 2023
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Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Nice to meet you, *****!You mean, if you scroll it leftwards by dragging on the scroll bar, it then goes back all the way to the right?
Customer Reply
Yes that's right
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Does that happen on your computer?
Customer Reply
On my computer
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Does that happen in any other applications on your computer?
Customer Reply
I'll open excell ad see now
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Thank you
Customer Reply
Yes it's happening on excell as well
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
is it a laptop?
Customer Reply
Yes a HP
Pavilion
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
What happens if you select any icon on your desktop by making a left click?
Customer Reply
It seems to be working ok
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
the selection doesn't shift to icons to the right?
Customer Reply
No doesn't seem so
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Could you tell how long you've been using it?
Customer Reply
I've today ice been using it for the last few hours
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
So it is a new laptop?
Customer Reply
Oh you mean the laptop
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Yes
Customer Reply
I've had it since the summer
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
What is its model number?
I mean your laptop's model
Customer Reply
14 -dv0603sa
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Got it
Please open your Device Manager
Customer Reply
Will do 2 seconds
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
You can open it by pressing Start, and then typing Device Manager in the Start menu
Customer Reply
Got it
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Now, expand the "Mice and other pointing devices"
Customer Reply
Yes
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Now, right click on TouchPad.
Then, select uninstall.
Then, restart the computer.
Customer Reply
It only has
ELAN input device and HID compliant mouse
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Then, right-click on ELAN input device
Then, select uninstall.
Then, restart your computer.
Customer Reply
Right. Hopefully this will work.
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Let us see
Customer Reply
Still the same problem
Unfortunately
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
OK, then please open the HP drivers download page by clicking on the link below:
https://support.hp.com/in-en/drivers
Please do it on your computer
When the page opens up, you need to click on the LAPTOP button
Customer Reply
OK 2 seconds and I'll try
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Of course, take your time.
Customer Reply
OK I'm on that page
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Did you choose Laptop there?
Customer Reply
Yes.
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Try to press 'Let HP detect your product and wait a little'.
Customer Reply
It's just keeps popping up with add a printer other devices
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Do you do this on your HP laptop?
Customer Reply
Yes
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Did you get the screen like this?
Customer Reply
I've entered the serial number manually its asking to select OS and version
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Do you see detected or recommended options? It usually finds your system by itself.
Customer Reply
No I've done it Manually
Am I windows 10 or 11?
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK.
Customer Reply
OK I'm in.
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Did you find your version of Windows?
Customer Reply
Will I click on let us select the drivers you need
Yes 21 h2
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Yes, let them check you. And install everything it will ask.
Check if they have any drivers for touchpad, we may need to install them manually.
Customer Reply
It's the same thing I was getting when I was asking them to detect my system.
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
What do you see there? You can make a photo if you wish.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1811021
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Go to files you see in the pop-up. Install everything you downloaded.
Then get back to the page from photo and press Continue. Again only after installing everything.
Customer Reply
Every time I open the file it gives me this
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Yes?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1912470
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Close it with the cross at the top right corner and you will see HP window below it.
Customer Reply
I think I've found the problem
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
What do you think it is?
Customer Reply
I just unplugged my mouse and keyboard which was connected to a USB
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Can you open the Google Sheets and try to connect only mouse and see how it reacts?
Then disconnect it and connect only keybord and check the reaction.
Let me know the result.
Customer Reply
Working perfect now
Thanks so much for your help
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Is there anything else I can do for you today?
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