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Electronics & Household, iOS apps issues, Mac OS issues, Smart home devices issues
My Google sheets has an issue where it keeps getting stuck on the right side and it automatically keeps going there as if it he right arrow on my keyboard is stuck
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!You mean, if you scroll it leftwards by dragging on the scroll bar, it then goes back all the way to the right?
Yes that's right
Does that happen on your computer?
On my computer
Does that happen in any other applications on your computer?
I'll open excell ad see now
Thank you
Yes it's happening on excell as well
is it a laptop?
Yes a HP
Pavilion
What happens if you select any icon on your desktop by making a left click?
It seems to be working ok
the selection doesn't shift to icons to the right?
No doesn't seem so
Could you tell how long you've been using it?
I've today ice been using it for the last few hours
So it is a new laptop?
Oh you mean the laptop
I've had it since the summer
What is its model number?
I mean your laptop's model
14 -dv0603sa
Got it
Please open your Device Manager
Will do 2 seconds
You can open it by pressing Start, and then typing Device Manager in the Start menu
Got it
Now, expand the "Mice and other pointing devices"
Yes
Now, right click on TouchPad.
Then, select uninstall.
Then, restart the computer.
It only has
ELAN input device and HID compliant mouse
Then, right-click on ELAN input device
Then, select uninstall.
Then, restart your computer.
Right. Hopefully this will work.
Let us see
Still the same problem
Unfortunately
OK, then please open the HP drivers download page by clicking on the link below:
https://support.hp.com/in-en/drivers
Please do it on your computer
When the page opens up, you need to click on the LAPTOP button
OK 2 seconds and I'll try
Of course, take your time.
OK I'm on that page
Did you choose Laptop there?
Yes.
Try to press 'Let HP detect your product and wait a little'.
It's just keeps popping up with add a printer other devices
Do you do this on your HP laptop?
Yes
Did you get the screen like this?
I've entered the serial number manually its asking to select OS and version
Do you see detected or recommended options? It usually finds your system by itself.
No I've done it Manually
Am I windows 10 or 11?
To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK.
OK I'm in.
Did you find your version of Windows?
Will I click on let us select the drivers you need
Yes 21 h2
Yes, let them check you. And install everything it will ask.
Check if they have any drivers for touchpad, we may need to install them manually.
It's the same thing I was getting when I was asking them to detect my system.
What do you see there? You can make a photo if you wish.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1811021
Go to files you see in the pop-up. Install everything you downloaded.
Then get back to the page from photo and press Continue. Again only after installing everything.
Every time I open the file it gives me this
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1912470
Close it with the cross at the top right corner and you will see HP window below it.
I think I've found the problem
What do you think it is?
I just unplugged my mouse and keyboard which was connected to a USB
Can you open the Google Sheets and try to connect only mouse and see how it reacts?
Then disconnect it and connect only keybord and check the reaction.
Let me know the result.
Working perfect now
Thanks so much for your help
Is there anything else I can do for you today?
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