
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!You mean, if you scroll it leftwards by dragging on the scroll bar, it then goes back all the way to the right?
Customer Reply
Yes that's right

Does that happen on your computer?
Customer Reply
On my computer

Does that happen in any other applications on your computer?
Customer Reply
I'll open excell ad see now

Thank you
Customer Reply
Yes it's happening on excell as well

is it a laptop?

What happens if you select any icon on your desktop by making a left click?
Customer Reply
It seems to be working ok

the selection doesn't shift to icons to the right?
Customer Reply
No doesn't seem so

Could you tell how long you've been using it?
Customer Reply
I've today ice been using it for the last few hours

So it is a new laptop?
Customer Reply
Oh you mean the laptop

Yes
Customer Reply
I've had it since the summer

What is its model number?
I mean your laptop's model
I mean your laptop's model
Customer Reply
14 -dv0603sa

Got it
Please open your Device Manager
Please open your Device Manager
Customer Reply
Will do 2 seconds

You can open it by pressing Start, and then typing Device Manager in the Start menu
Customer Reply
Got it

Now, expand the "Mice and other pointing devices"
Customer Reply
Yes

Now, right click on TouchPad.
Then, select uninstall.
Then, restart the computer.
Then, select uninstall.
Then, restart the computer.
Customer Reply
It only has
ELAN input device and HID compliant mouse
ELAN input device and HID compliant mouse

Then, right-click on ELAN input device
Then, select uninstall.
Then, restart your computer.
Then, select uninstall.
Then, restart your computer.
Customer Reply
Right. Hopefully this will work.

Let us see
Customer Reply
Still the same problem
Unfortunately
Unfortunately

OK, then please open the HP drivers download page by clicking on the link below:
https://support.hp.com/in-en/drivers
Please do it on your computer
When the page opens up, you need to click on the LAPTOP button
https://support.hp.com/in-en/drivers
Please do it on your computer
When the page opens up, you need to click on the LAPTOP button
Customer Reply
OK 2 seconds and I'll try

Of course, take your time.
Customer Reply
OK I'm on that page

Did you choose Laptop there?
Customer Reply
Yes.

Try to press 'Let HP detect your product and wait a little'.
Customer Reply
It's just keeps popping up with add a printer other devices

Do you do this on your HP laptop?
Customer Reply
Yes
Customer Reply
I've entered the serial number manually its asking to select OS and version

Do you see detected or recommended options? It usually finds your system by itself.
Customer Reply
No I've done it Manually
Am I windows 10 or 11?
Am I windows 10 or 11?

To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK.
Customer Reply
OK I'm in.

Did you find your version of Windows?
Customer Reply
Will I click on let us select the drivers you need
Yes 21 h2
Yes 21 h2

Yes, let them check you. And install everything it will ask.
Check if they have any drivers for touchpad, we may need to install them manually.
Check if they have any drivers for touchpad, we may need to install them manually.
Customer Reply
It's the same thing I was getting when I was asking them to detect my system.

What do you see there? You can make a photo if you wish.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1811021
Type: image/jpeg
Size: 1811021

Go to files you see in the pop-up. Install everything you downloaded.
Then get back to the page from photo and press Continue. Again only after installing everything.
Then get back to the page from photo and press Continue. Again only after installing everything.
Customer Reply
Every time I open the file it gives me this

Yes?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1912470
Type: image/jpeg
Size: 1912470

Close it with the cross at the top right corner and you will see HP window below it.
Customer Reply
I think I've found the problem

What do you think it is?
Customer Reply
I just unplugged my mouse and keyboard which was connected to a USB

Can you open the Google Sheets and try to connect only mouse and see how it reacts?
Then disconnect it and connect only keybord and check the reaction.
Let me know the result.
Then disconnect it and connect only keybord and check the reaction.
Let me know the result.
Customer Reply
Working perfect now
Thanks so much for your help
Thanks so much for your help

Is there anything else I can do for you today?
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