Updated: March 12, 2023
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My Google sheets has an issue where it keeps getting stuck on the right side and it automatically keeps going there as if it he right arrow on my keyboard is stuck

I've tried opening a different browser and restarting my laptop twice
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!You mean, if you scroll it leftwards by dragging on the scroll bar, it then goes back all the way to the right?

Customer Replay

Yes that's right

author

Does that happen on your computer?

Customer Replay

On my computer

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author

Does that happen in any other applications on your computer?

Customer Replay

I'll open excell ad see now

Customer Replay

Yes it's happening on excell as well

author

is it a laptop?

Customer Replay

Yes a HP
Pavilion

image

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author


What happens if you select any icon on your desktop by making a left click?

Customer Replay

It seems to be working ok

author

the selection doesn't shift to icons to the right?

Customer Replay

No doesn't seem so

author

Could you tell how long you've been using it?

Customer Replay

I've today ice been using it for the last few hours

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author

So it is a new laptop?

Customer Replay

Oh you mean the laptop

Customer Replay

I've had it since the summer

author

What is its model number?
I mean your laptop's model

Customer Replay

14 -dv0603sa

author

Got it
Please open your Device Manager

Customer Replay

Will do 2 seconds

author

You can open it by pressing Start, and then typing Device Manager in the Start menu

Customer Replay

Got it

author

Now, expand the "Mice and other pointing devices"

Customer Replay

Yes

author

Now, right click on TouchPad.
Then, select uninstall.
Then, restart the computer.

Customer Replay

It only has
ELAN input device and HID compliant mouse

author

Then, right-click on ELAN input device
Then, select uninstall.
Then, restart your computer.

Customer Replay

Right. Hopefully this will work.

Customer Replay

Still the same problem
Unfortunately

author

OK, then please open the HP drivers download page by clicking on the link below:
https://support.hp.com/in-en/drivers
Please do it on your computer
When the page opens up, you need to click on the LAPTOP button

Customer Replay

OK 2 seconds and I'll try

author

Of course, take your time.

Customer Replay

OK I'm on that page

author

Did you choose Laptop there?

Customer Replay

Yes.

author

Try to press 'Let HP detect your product and wait a little'.

Customer Replay

It's just keeps popping up with add a printer other devices

author

Do you do this on your HP laptop?

Customer Replay

Yes

author

Did you get the screen like this?

image

image

Customer Replay


I've entered the serial number manually its asking to select OS and version

author

Do you see detected or recommended options? It usually finds your system by itself.

Customer Replay

No I've done it Manually
Am I windows 10 or 11?

author

To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK.

Customer Replay

OK I'm in.

author

Did you find your version of Windows?

Customer Replay

Will I click on let us select the drivers you need
Yes 21 h2

author

Yes, let them check you. And install everything it will ask.
Check if they have any drivers for touchpad, we may need to install them manually.

Customer Replay

It's the same thing I was getting when I was asking them to detect my system.

author

What do you see there? You can make a photo if you wish.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1811021

author

Go to files you see in the pop-up. Install everything you downloaded.
Then get back to the page from photo and press Continue. Again only after installing everything.

Customer Replay

Every time I open the file it gives me this

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1912470

author

Close it with the cross at the top right corner and you will see HP window below it.

Customer Replay

I think I've found the problem

author

What do you think it is?

Customer Replay

I just unplugged my mouse and keyboard which was connected to a USB

author

Can you open the Google Sheets and try to connect only mouse and see how it reacts?
Then disconnect it and connect only keybord and check the reaction.
Let me know the result.

Customer Replay

Working perfect now
Thanks so much for your help

author

Is there anything else I can do for you today?

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