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My g-mail address has been hacked and I am receiving unacceptable messages
Short summary:
- Access your Gmail account via the link https://myaccount.google.com/.
- On the left navigation panel, select "Security."
- On the "Recent security events" panel, select "Review security events."
- Check for any suspicious activity.
- If you find an activity that didn’t come from you, select "No, it wasn’t me." Then, follow the steps on the screen to help secure your account.
- If you did the activity, select "Yes." If you still believe someone else is using your account, find out if your account has been hacked. - If there are no suspicious activities but you are receiving inappropriate messages, try the following:
- Open Gmail and select one or more emails.
- Click on the square next to the email to choose it.
- Click on "Report spam" to mark the message as spam. - Reporting spam helps Gmail to automatically mark similar messages as spam, preventing them from reaching your inbox in the future.
Hello, thank you for using Howly.
Do you have access to your Gmail account now?
yes
What troubleshooting have you done so far to fix that issue?
I've tried to fix it but I am lost.
Have you already tried to change your Gmail account password?
No. Only the g-mail address.
Got it, thanks for clarifying that.
- Go to your Gmail Account.
- On the left navigation panel, select Security.
- On the "Recent security events" panel, select Review security
events. - Check for any suspicious activity:
-If you find an activity that didn’t come from you: Select No, it wasn’t me. Then, follow the steps on the screen to help secure your account.
-If you did the activity: Select Yes. If you still believe someone else is using your account, find out if your account has been hacked.
I cannot find Security. It is not located on the left navigation panel.
Did you access your account via this link: https://myaccount.google.com/?
No
I don't think so.
Okay, please, click on the link I provided, and let me know what you see there.
It certainly came up different from what I have seen before now.
Okay, good!
- On the left navigation panel, select Security.
- On the "Recent security events" panel, select Review security events.
Let me know when you have done that.
I did that and received a message that now security events occurred.
It says that there were not suspicious activity, right?
I all received via g-mail, besides decent and approved messages are messages from PORN people .
I don't know how to stop it.
Okay, so the problem is only with your emails, correct?
YES!!!!, thank you.
Let's try the following:
- Okay, open Gmail, please.
- Select one or more emails.
- Click Report spam
I opened my account and saw the word SPAM, but did not see REPORT SPAM.
Do you see little squares near your emails?
I don't know. Let me check.
Click on one of them to choose it.
Yes. I believe what you speak of are the ones I can check on to delete or perform some other digital activity.
Got you!
I can check a square and save or delete an email.
I can also move an email to a folder.
Please check a square and check if you have the option to report spam. Please refer to the image I am going to send you.
Okay. Checking.
I found the Report Spam button.
Perfect!
After selecting the message you need to report, please click on this button.
I will. What does that action do?
As you report spam, Gmail is better able to automatically mark similar messages as spam. When the account receives many spam marks, it may be banned.
I will give it a try and hope I stop receiving them. Thank you for your time. God bless.
You are always welcome!
Do you have any additional questions I can help you with?
Not at this time.
Got you!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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