Hello, thank you for using Howly.
Could you tell me please the error you get when you try to print?
"There is an error on the Epson Printer"
Okay. Got it. Before we go any further, just a little question, have you tried any troubleshooting yet to fix the issue?
Yes. I ran trouble-shooters on both laptop and printer.
Understood.
Could you please ensure that both your LG laptop and the ET-3750 printer are connected to the same Wi-Fi network. Double-check the Wi-Fi settings on both devices to ensure they are properly connected.
Already done. Each is connected to the correct wi-fi.
In this case let's try to power cycle the printer.
Please follow these steps to power cycle your printer:
I've done that.
No luck
I am able to print from my iPAD but not from my PC
In this case let's check if the printer is set as the default one.
okay, i set it as default printer
Great job, *****!
Now please try to print it.
Okay. Here goes...
I got msg. "Printer is in an error state."
Understood.
Did you receive this error on your computer?
Yes, on my computer
I just printed from my iPad without a problem. Yes, you can click on it.
Could you please try printing again and take a screenshot of that error message you see on your computer?
To take a screenshot you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:\Users\ADMIN\Pictures\Screenshots as a PNG image.
Visitor uploaded: Screenshot.png
See screenshot
Thank you!
Please, follow these steps:
I got into printers and ran a test page that printed fine.
Okay, great! Could you please try printing again and verify if the Printer in an error state problem is fixed?
Hold on...
It's printing this chat session without problem
Okay, sounds great, *****!
I'm going to try to print other documents.
Great! Take your time!
Looks like it's fixed now. Thank you!
Is there anything else I can assist you with?
Not now, thank you.
Thank you for choosing our service! Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.
Have a great one!
Be well.
Thank you so much!
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