My Epson ET-2850 printer has a message saying - priner error contact epson support
Hello, thank you for using Howly.
Could you please tell me the full error message?
Epson printer error: Contact epson support. Non-printing feature are available. 00041
Thank you for clarifying!
What troubleshooting have you done so far?
I have gone through teh screen recommendations on what to do. I have turned the printer on and off twice. I have tried to open the properties on my computer to clear
Got it!
If you come across the Epson printer error 000041, then:
- Press the Start button so that the ink cartridges move back to their position.
- Now press down the installed cartridges.
- And again press the “Start” button.
It now has the same message with the number 034004 at the end
Do you mean error code 034004?
yes
Noted.
This error is caused by a paper jam.
But there is no paper jammed. I have been through the process to clear the paper with no correction
Check it one more time please:
- Remove the paper roller from the back.
- Take a flashlight and look into the paper feeder. You may find peace of
paper. - Take the paper out.
You can get a piece of sticky tape and put it inside and stick it on the paper and take the paper out.
I am trying to do what you asked. the printer screen now says the print head may require maintainence. i will do a head clean this will take a while
its still head cleaning and checking alignment
Got it.
Keep me updated, please.
Thast all went OK. Now when I go to my computer and press print. It comes up and says attention required and when I press print the docuemtn does not print. Maybe I should restart my computer
Thank you for the information!
May I also ask you to restart your printer? Do you know how to do that?
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No
You can choose which settings to reset or reset them all.
- Press the home button.
- Select Settings > Restore Default Settings.
- Select one of these options: Network Settings. Resets all network settings. Scan Settings. Clear All Data and Settings.
- Press the OK button to reset the selected settings.
is this in the computer or printer?
On the printer.
Also, may I ask you to do that:
- Pull the power cord on the printer to turn it off.
- And then wait for a few minutes. While you are waiting, run a restart on
the primary computer that's also linked to the printer. - Plug everything back into power and check to see if your problem is resolved.
Ok will do but once I restart my computer I may not be able to reconnect to you
No worries. This chat will be auto-saved.
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Ok Im restarting now
OK it seems to be working now. Thankyou
I'm happy I was able to help you, *****!
I am so pleased to see your issue got resolved!
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