Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
are you familiar with this issue?
Yes!
Please tell me, have you tried to connect your laptop to the mobile hotspot?
Please tell me, have you tried to connect your laptop to the mobile hotspot?
Customer Reply
no I haven't had a chance to do that-my phone doesn't have that service-
Okay, got you.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Customer Reply
will do
Working on your problem!
Please try to hit Fn+F2 keys.
Please try to hit Fn+F2 keys.
Customer Reply
nothing happened-I assumed I was not supposed to hit the + sign correct?
Correct.
Okay, give me a few more minutes, please.
Okay, give me a few more minutes, please.
Customer Reply
ok
Please try to follow these steps:
1. Type Control Panel in the search box on your desktop, and click Control Panel in the result.
2. Choose View by Small icons or View by Large icons, then click Network and Sharing Center.
3. Click Change adapter settings on the left.
Tell me if you'll see your Wi-Fi network disabled.
1. Type Control Panel in the search box on your desktop, and click Control Panel in the result.
2. Choose View by Small icons or View by Large icons, then click Network and Sharing Center.
3. Click Change adapter settings on the left.
Tell me if you'll see your Wi-Fi network disabled.
Customer Reply
I can't get to the control panel because I can't even log onto the computer without it connected to the internet
But I can see the internet choices-and it is there and says it is connected, but that there is not internet
But I can see the internet choices-and it is there and says it is connected, but that there is not internet
Could you clarify? Your laptop is supposed to work without the Internet.
Customer Reply
Visitor uploaded: Image.jpg
weird huh?
this is my work computer-so they evidently have it set up that way-but IT doesn't know how to fix it
weird huh?
this is my work computer-so they evidently have it set up that way-but IT doesn't know how to fix it
Thank you for the screenshot!
Just a moment, please.
Can you try to connect it to a different Wi-Fi network?
Just a moment, please.
Can you try to connect it to a different Wi-Fi network?
Customer Reply
I will have to leave the house to do that-all of the networks around here are secure so I need to go ask a neighbor -which I can do later-if it happens to work there, is it likely to work when I get back home, or do I need to do something specific if I do get it to connect?
I think the issue is not with the computer.
Are you able to connect any other device to this Wi-Fi network?
Are you able to connect any other device to this Wi-Fi network?
Customer Reply
then why are this computer and my phone connected to the wireless with no issues
that computer was connected earlier in the day when it suddenly lost the connection
shortly after the warranty expired. Dell says they will send me the fix for $99
that computer was connected earlier in the day when it suddenly lost the connection
shortly after the warranty expired. Dell says they will send me the fix for $99
Do you have an internet connection on your phone at the moment?
Customer Reply
yes
Alright.
Could you please restart the computer?
Could you please restart the computer?
Customer Reply
I have done so several times-this started on the 29th-but will again
Thank you.
Customer Reply
ok it is back up
Try to reconnect to the Wi-Fi network.
Customer Reply
suddenly it is working!! so in case this happens again, which of the things I just tried do you think made the difference?
honestly-I have tried restarting this thing at least twice a day since the 29th!
honestly-I have tried restarting this thing at least twice a day since the 29th!
Great!
If this happens again, perform the same things you tried and contact us.
If this happens again, perform the same things you tried and contact us.
Customer Reply
will do thanks for your help!
Is there anything else I can do for you today?
Customer Reply
just promise this will never happen again?!-just kidding
I would promise if I could.
Customer Reply
have a great weekend!
You too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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