Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Tell me, please, the model of your printer
Tell me, please, the model of your printer
Customer Reply
Mx860
Canon
Canon
Thank you
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I went to print document it said to unplug and call you
Please, unplug your printer from the power for a couple of minutes
Customer Reply
I did
It is unplugged
It is unplugged
Ok
Leave it for a couple of minutes, please
Leave it for a couple of minutes, please
Customer Reply
Ok
After that plug everything back in and try to print something
Customer Reply
I get printer error B200 unplug and call you
Please note that we are NOT Canon and we are NOT affiliated with Canon. We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We will do our best to help you resolve your issue with Canon.
Customer Reply
Ok
Please, unplug your printer from the power again
Then open the printer's door, carefully disconnect the print head, and lift it out of the device. Reseat it and see if that fixes the issue.
Then open the printer's door, carefully disconnect the print head, and lift it out of the device. Reseat it and see if that fixes the issue.
Customer Reply
Yes I think that worked thank you
Have you tried to print something?
Customer Reply
Yes
Is there anything else I can help you with?
Customer Reply
I don't think thank you
I am so pleased to see your issue got resolved!
No comments yet...
Comments