Updated: May 24, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

ipad stuffed durinh update

Short summary:

  1. Perform a soft reset:
    Press and hold the Power button and Home button simultaneously for 10 seconds until the Apple logo appears.
    If the iPad goes back to the same screen, proceed to the next step.
  2. Open iTunes on your PC and connect the iPad:
    Ensure you have the latest version of iTunes installed on your computer.
    Connect your iPad to the computer using the original lightning cable.
  3. Update the iPad through iTunes:
    If a window opens in iTunes, minimize it and focus on the chat.
    If prompted, click on the "Update" option in iTunes to download and install the update for your iPad.
    Wait for the update process to complete. It may take some time.
  4. Monitor the updating progress on the iPad:
    Check if the iPad shows any updating progress on its screen.
    If the screen remains black and there is no activity, proceed to the next step.
  5. Check for updates in Microsoft Store:
    Press the Start button on your PC (Windows logo at the bottom-left corner).
    In the search field, type "Microsoft Store" and open the Microsoft Store app.
    Look for updates for the iTunes app and install them.
  6. Reboot your PC and try updating the iPad via iTunes again:
    Restart your computer to ensure a fresh start.
    Open iTunes and connect your iPad to the computer.
    Follow the prompts in iTunes to update your iPad.
  7. Check for available updates on the iPad:
    On your iPad, go to Settings > General > Software Update.
    Check if there are any available updates listed.
    If there are no updates, proceed to the next step.
  8. Reboot your iPad:
    Restart your iPad by holding down the Power button and following the on-screen instructions.
    Ensure that the iPad boots up properly without any issues.

Hello, thank you for using Howly.
What is the model of your iPad?

image

Customer Replay

don't know

Do you have a home button?

Customer Replay

yes

How old is you iPad?

Customer Replay

I know it's IOS 16 something

banner 3

Noted
What do you see on the screen now?

Customer Replay

It's black with a white computer an arrow and a lightening icon

What troubleshooting have you done so far?

Customer Replay

Turned the power off and on. disconnected and reconnected the lightening adaptor

Got it
Let's try to perform a soft reset

Customer Replay

ok how

banner 6
Top answer

Press and hold the Power button and Home button for 10 seconds until the Apple logo appears

Customer Replay

straight bck to the same screen

Did the Apple logo appear before that?

Customer Replay

yes, briefly

I see
You're chatting with me using a PC, right?

Customer Replay

yes..windows 10..and it's connected

banner 9

Is your iPad connected to your computer now?

Customer Replay

yes

Could you, please, disconnect it and try a soft reset once again?

Customer Replay

ok
same result

Do you have iTunes app on your PC?

Customer Replay

yes

Top answer

Please, open iTunes and connect your iPad to PC
iTunes should check if there's an issue with your iPad

Customer Replay

A window opened..but Ihad to close it to get back to you

You can just minimize it
Please, open iTunes again and look for your iPad there

Customer Replay

will i try again.
message box says there is a problem with the ipad 'ipad' that requires it to be updated or restored

Please, click on Update
iTunes would download the update and install

Customer Replay

preparing to update

That's right
Let's wait for it

Customer Replay

it was in the middle of an update when in failed on me///but it;s trying now

Maybe it was one-time glitch

Customer Replay

i'm hoping..it' almost at the point where it failed
will i still have all my data

Yes, your data should be saved

Customer Replay

it's now passed the fail point
veryfying updated software
making noises,,, a llinr moving slowly on yjr ipad screen...nothong on pc/

Alright
Updates may take some time

Customer Replay

startup screen came on and went off...screen now black
no activity on ipad or pc

Do you see updating progress on iPad?

Customer Replay

no

What do you see on it's screen?

Customer Replay

black

Is it still connected to PC?

Customer Replay

yes

Do you see an arrow button in the top-right corner of iTunes?

Customer Replay

box saying itunes could not connect to ipa 'ipad' because an invalid response was recieved from the devic3

Do you use the original lightning cable?

Customer Replay

yes

Could you, please, go to the Microsoft Store app and find there iTunes app
Check if you have available updates for iTunes

Customer Replay

looks like i'm up and running

Did you check for updates in Microsoft Store?

Customer Replay

no. don't know how to access microsoft store

  • Press the Start button at the bottom-left
  • A Windows logo one
  • There you should see a search field
  • Type Microsoft Store in that field
Customer Replay

can't access it right now...i need a pin and i've forgotten it.

I see
Could you, please, reboot your PC and try to update iPad via iTunes once again?

Customer Replay

will do' I'm showing iPadOS16'4'1

Where do you see that?

Customer Replay

In device info in settings

In iTunes?

Customer Replay

no, on ipad

Did it turn on?

Customer Replay

yes...it' all good.

Is everything fine now?

Customer Replay

sems so

Could you, please, go to Settings > General > Software Update and check if you have available updates?

Customer Replay

saysipadOS Security response 16.4.1

Are you in Software Update now?

Customer Replay

yes. Automatic Updates is On

You don't have any available updates, right?

Customer Replay

Doesn't look like it

Could you, please, reboot your iPad to ensure that everything is Ok and it boots fine?

Customer Replay

ok
wou;dn't power up until I plugged into usb port on charger. Battery is showing 96%

What do you see when trying to turn on without a charger?

Customer Replay

nothing...black screen

Please, open the iTunes and connect your iPad
Check if iTunes find any errors

Customer Replay

ok
syncing ipad
finished syncing

Did you get a pop-up?

Customer Replay

what popup

Containing something like "Something went wrong and iPad need to be Updated or Restored"

Customer Replay

not this time

Is your iPad on now?

Customer Replay

yes and still connected to pc

What happens when you disconnect it?

Customer Replay

nothing

Is it still on?

Customer Replay

yes

Possibly there's an issue with battery
I'd suggest you to charge it to 100% and check if the issue still exists

Customer Replay

showing 100%

Please, try to restart it once again
Without connection to charger

Customer Replay

ok
apple logo...enter passcode screen on

Are you able to enter it?

Customer Replay

yes

Is it ok this time?

Customer Replay

looks like it

Possibly it was just a glitch with the update

Customer Replay

apple enter passcode screen on google open,, itunes working

Seems like everything is fine

Customer Replay

yep. THANK YOU

You're always welcome!
Thank you for choosing our service! Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.

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