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ipad stuffed durinh update
Short summary:
- Perform a soft reset:
Press and hold the Power button and Home button simultaneously for 10 seconds until the Apple logo appears.
If the iPad goes back to the same screen, proceed to the next step. - Open iTunes on your PC and connect the iPad:
Ensure you have the latest version of iTunes installed on your computer.
Connect your iPad to the computer using the original lightning cable. - Update the iPad through iTunes:
If a window opens in iTunes, minimize it and focus on the chat.
If prompted, click on the "Update" option in iTunes to download and install the update for your iPad.
Wait for the update process to complete. It may take some time. - Monitor the updating progress on the iPad:
Check if the iPad shows any updating progress on its screen.
If the screen remains black and there is no activity, proceed to the next step. - Check for updates in Microsoft Store:
Press the Start button on your PC (Windows logo at the bottom-left corner).
In the search field, type "Microsoft Store" and open the Microsoft Store app.
Look for updates for the iTunes app and install them. - Reboot your PC and try updating the iPad via iTunes again:
Restart your computer to ensure a fresh start.
Open iTunes and connect your iPad to the computer.
Follow the prompts in iTunes to update your iPad. - Check for available updates on the iPad:
On your iPad, go to Settings > General > Software Update.
Check if there are any available updates listed.
If there are no updates, proceed to the next step. - Reboot your iPad:
Restart your iPad by holding down the Power button and following the on-screen instructions.
Ensure that the iPad boots up properly without any issues.
Hello, thank you for using Howly.
What is the model of your iPad?
don't know
Do you have a home button?
yes
How old is you iPad?
I know it's IOS 16 something
Noted
What do you see on the screen now?
It's black with a white computer an arrow and a lightening icon
What troubleshooting have you done so far?
Turned the power off and on. disconnected and reconnected the lightening adaptor
Got it
Let's try to perform a soft reset
ok how
Press and hold the Power button and Home button for 10 seconds until the Apple logo appears
straight bck to the same screen
Did the Apple logo appear before that?
yes, briefly
I see
You're chatting with me using a PC, right?
yes..windows 10..and it's connected
Is your iPad connected to your computer now?
yes
Could you, please, disconnect it and try a soft reset once again?
ok
same result
Do you have iTunes app on your PC?
yes
Please, open iTunes and connect your iPad to PC
iTunes should check if there's an issue with your iPad
A window opened..but Ihad to close it to get back to you
You can just minimize it
Please, open iTunes again and look for your iPad there
will i try again.
message box says there is a problem with the ipad 'ipad' that requires it to be updated or restored
Please, click on Update
iTunes would download the update and install
preparing to update
That's right
Let's wait for it
it was in the middle of an update when in failed on me///but it;s trying now
Maybe it was one-time glitch
i'm hoping..it' almost at the point where it failed
will i still have all my data
Yes, your data should be saved
it's now passed the fail point
veryfying updated software
making noises,,, a llinr moving slowly on yjr ipad screen...nothong on pc/
Alright
Updates may take some time
startup screen came on and went off...screen now black
no activity on ipad or pc
Do you see updating progress on iPad?
no
What do you see on it's screen?
black
Is it still connected to PC?
yes
Do you see an arrow button in the top-right corner of iTunes?
box saying itunes could not connect to ipa 'ipad' because an invalid response was recieved from the devic3
Do you use the original lightning cable?
yes
Could you, please, go to the Microsoft Store app and find there iTunes app
Check if you have available updates for iTunes
looks like i'm up and running
Did you check for updates in Microsoft Store?
no. don't know how to access microsoft store
- Press the Start button at the bottom-left
- A Windows logo one
- There you should see a search field
- Type Microsoft Store in that field
can't access it right now...i need a pin and i've forgotten it.
I see
Could you, please, reboot your PC and try to update iPad via iTunes once again?
will do' I'm showing iPadOS16'4'1
Where do you see that?
In device info in settings
In iTunes?
no, on ipad
Did it turn on?
yes...it' all good.
Is everything fine now?
sems so
Could you, please, go to Settings > General > Software Update and check if you have available updates?
saysipadOS Security response 16.4.1
Are you in Software Update now?
yes. Automatic Updates is On
You don't have any available updates, right?
Doesn't look like it
Could you, please, reboot your iPad to ensure that everything is Ok and it boots fine?
ok
wou;dn't power up until I plugged into usb port on charger. Battery is showing 96%
What do you see when trying to turn on without a charger?
nothing...black screen
Please, open the iTunes and connect your iPad
Check if iTunes find any errors
ok
syncing ipad
finished syncing
Did you get a pop-up?
what popup
Containing something like "Something went wrong and iPad need to be Updated or Restored"
not this time
Is your iPad on now?
yes and still connected to pc
What happens when you disconnect it?
nothing
Is it still on?
yes
Possibly there's an issue with battery
I'd suggest you to charge it to 100% and check if the issue still exists
showing 100%
Please, try to restart it once again
Without connection to charger
ok
apple logo...enter passcode screen on
Are you able to enter it?
yes
Is it ok this time?
looks like it
Possibly it was just a glitch with the update
apple enter passcode screen on google open,, itunes working
Seems like everything is fine
yep. THANK YOU
You're always welcome!
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