Updated: March 21, 2023
Was it helpful?
by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I'm having a prob with malware, it's a trojan and it want smoney

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What do you see on the screen, and where did that malware appear?

Customer Replay

i just got an email saying some implanted trojan malware. they had my old password for a few years ago and they're demanding a ransom,

Could you please send me a copy of that letter?
To help@howly.com

Customer Replay

ok done - i sent it from a different email bc it says that they're monitoring this one

banner 3

Ok, thanks
From what email address did you send it?

Customer Replay


Got it
*****, no need to worry. That's a scam. Just add the sender to spam.
A lot of people get this email.

Customer Replay

but how do they know my old password?

Your old password is very simple ( they could use some brute-force software to find it). Just change it to a strong one.

Customer Replay

already done quite some time ago

banner 6

I recommend it to have 8-10 digits with 1 capital letter and 2 symbols ( like # or $ )

Customer Replay

ok so you're saying change it again?

Yes, please.
Even if the scammer got your old password - that's only what he got. No access to your computer and camera.

Customer Replay

yes, I'm actually nor worried about the camera thing - if he hacked it he'd find really boring stuff like pictures of my cats etc :-)

Customer Replay

anyhow - thanks so much! Over and out for me!

banner 9

You are welcome!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Mac OS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info