Created: January 11, 2023

I’m desperately need to unlock my phone

It's asking for a password and I don't know what it is
Last Edit: January 11, 2023
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Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
What phone do you have?
Customer Reply
Sky device
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
So it's locked by sky provider? Or just forgot a passcode?
Customer Reply
I don't know the password to open the phone.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Is it an iPhone or Android device?
Customer Reply
Android
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Got it.
What troubleshooting have you done so far?
Customer Reply
The password 🔑 I've tried all kinds of things.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
You mean you tried different passwords?
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Understood. After you entered it wrong a couple of times, did it offer you a hint?
Customer Reply
No nothing.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Understood.
So what is the brand of your phone?
Customer Reply
TMobile
Android 11
Elite A6
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Okay, so you would need to run factory reset of your phone.
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
It will clean up your phone
and also a password
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
1- First turn off your Sky-Devices Elite completely. If you cannot unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on volume down and power keys together for a few seconds in your Sky-Devices Elite Octa. In some devices according to the Android version the combination can be the power key and the volume key up.
3- When the Sky-Devices logo is displayed, release the buttons.
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NO and a YES will appear, with the volume keys again go to the YES and press with the power key.
7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your Sky-Devices Elite Octa, the device will reboot and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the system Android 11.
Customer Reply
I can't get the menu
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Try it couple of times, please.
From the very beginning.
Customer Reply
Yes. The password has to be done first. Can't open the phone without the password.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Did you manage to turn it off, I mean your phone?
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
And when you follow the instruction, you cannot get the reset menu?
Customer Reply
No
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Understood.
Okay, power off your phone, please.
Customer Reply
Okay
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
once it's off press and hold at the same time volume up and power button, please.
Customer Reply
It's off
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
👍
Customer Reply
I've got a very small settings.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Good
So choose the recovery option
Customer Reply
Got it
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
What do you have now?
Customer Reply
I chose recovery
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Confirm it
Customer Reply
It's showing different options.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
choose wipe data/factory reset
Customer Reply
Got it
Do I reboot
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
once it's done, system reboot.
Customer Reply
Ok
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
👍
Customer Reply
I think I have it.
What network is it
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Once the phone is on, it should offer to set it up, and should be able to get into it.
It's asking to set up your network, if you are at home, so it should be your home Wi-Fi.
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Choose your home network
Customer Reply
Trying
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
okay
Customer Reply
Getting my phone ready
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Good.
Let me know once it's done, please.
Customer Reply
Okay
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
👍
Customer Reply
Asking for password. Do I make up a password
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
What password is it asking? Is it asking to create?
Customer Reply
No I have to put in previous password
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
So the issue is not resolved?
Customer Reply
It's asking to put in a password.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can you take a picture of it and send it here, in this chat?
Customer Reply
Now it's getting my account info
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
okay
Customer Reply
I've got it. Thank you so much. It's working.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Perfect.
I am so pleased to see your issue got resolved!

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