I'm desperately need to unlock my phone

Nice to meet you, *****!
What phone do you have?

So it's locked by sky provider? Or just forgot a passcode?

Is it an iPhone or Android device?

Got it.
What troubleshooting have you done so far?

You mean you tried different passwords?

Understood. After you entered it wrong a couple of times, did it offer you a hint?

Understood.
So what is the brand of your phone?

Okay, so you would need to run factory reset of your phone.

It will clean up your phone
and also a password

Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!

1. First turn off your Sky-Devices Elite completely. If you cannot unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off.
2. Keep holding on volume down and power keys together for a few seconds in your Sky-Devices Elite Octa. In some devices according to the Android version the combination can be the power key and the volume key up.
3. When the Sky-Devices logo is displayed, release the buttons.
4. Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
5. Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
6. After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NO and a YES will appear, with the volume keys again go to the YES and press with the power key.
7. After finishing again with the volume keys, click on “reboot system now” and press the power key of your Sky-Devices Elite Octa, the device will reboot and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the system Android 11.

Try it couple of times, please.
From the very beginning.

Did you manage to turn it off, I mean your phone?

And when you follow the instruction, you cannot get the reset menu?

Understood.
Okay, power off your phone, please.

once it's off press and hold at the same time volume up and power button, please.

👍

Good
So choose the recovery option

What do you have now?

Confirm it

choose wipe data/factory reset

once it's done, system reboot.

👍

Once the phone is on, it should offer to set it up, and should be able to get into it.
It's asking to set up your network, if you are at home, so it should be your home Wi-Fi.

Choose your home network

okay

Good.
Let me know once it's done, please.

👍

What password is it asking? Is it asking to create?

So the issue is not resolved?

Can you take a picture of it and send it here, in this chat?

okay