I’m currently having an issue with my ASUS laptop

ExpertVitalii Yovko

How to Fix a Asus Laptop that Keeps Turning Off (STEPS) - Volt Fixer

Vitalii Yovko (Expert): Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer: hi! My name is *****

Vitalii Yovko: Nice to meet you, *****!

Customer: same to you!

Vitalii Yovko: How may I help you?

Customer: I’m currently having an issue with my ASUS laptop

Vitalii Yovko: Got it
Vitalii Yovko: What’s issue?

Customer: See, I’ve been locked out of it by Bit Locker, and I don’t know my key

Vitalii Yovko: Thank you for the information!
Vitalii Yovko: What version of windows?

Customer: Windows 10

Vitalii Yovko: Okay, I got it

Customer: I can also add some more details of things I’ve tried:
Customer: I checked my Microsoft account for the recovery key

Vitalii Yovko: Do you have access to your Microsoft account?
Vitalii Yovko: Oh

Customer: I entered “manage-bde -protectors C: -get” in the Command Prompt, with Secure Boot disabled and enabled

Vitalii Yovko: BitLocker recovery key is in your Microsoft account

Customer: um, I checked there to no avail…

Vitalii Yovko: Check please this url> https://account.microsoft.com/devices/recoverykey?refd=support.microsoft.com

Customer: “You don’t have any Bitlocker recovery keys”
Customer: I can’t send the screenshot, but that’s what it says

Vitalii Yovko: Could you please send us an email to [email protected]?

Customer: sure, should I send the screenshot in that email?

Vitalii Yovko: Yes please

Customer: just sent

Vitalii Yovko: Thank you!
Vitalii Yovkohttps://account.microsoft.com/devices do you have anything here?

Customer: It does show my device, but if I check for my BitLocker keys, it once again shows the screenshot I sent

Vitalii Yovko: Could you show me a photo of the screen with BitLocker?

Customer: sure
Customer: I’ll send it in the email
Customer: sent

Vitalii Yovko: thank you!
Vitalii Yovko: Did you try this url? aka… etc

Customer: the second one?
Customer: no, though I will try it now

Vitalii Yovko: both
Vitalii Yovko: Thank you
Vitalii Yovko: Please try

Customer: ok ok

Vitalii Yovko: I think you should try first URL

Customer: I just tried the second one, didn’t work but
Customer: I think the first one just gave me a key
Customer: I’ll try it now

Vitalii Yovko: Okay
Vitalii Yovko: Let’s try

Customer: It worked!!!

Vitalii Yovko: Good =)

Customer: Thank you very much for the help, I genuinely appreciate it!
Vitalii Yovko: You are welcome! Do you have any additional questions I can help you with?

Customer: I loaded in a few apps, but everything’s looking normal so far

Vitalii Yovko: Okay! Please feel free to contact us at any time. We’ll be happy to help you.
Vitalii Yovko: We are available 24/7, you can refer your questions anytime.

Customer: Thank you again, I will be sure to contact you for help 🙂
Vitalii Yovko: Thank you too! Have a nice day, *****!

Customer: Same to you Vitalii!