Updated: April 03, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I'm currently having an issue with my ASUS laptop

I've been locked out of it by Bit Locker, and I don't know my key

Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer Replay

hi! My name is *****

Nice to meet you, *****!

Customer Replay

same to you!

How may I help you?

Customer Replay

I'm currently having an issue with my ASUS laptop

image

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Got it What's issue?

Customer Replay

See, I've been locked out of it by Bit Locker, and I don't know my key

Thank you for the information! What version of Windows?

Customer Replay

Windows 10

Okay, I got it

Customer Replay

I can also add some more details of things I've tried:
I checked my Microsoft account for the recovery key

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Do you have access to your Microsoft account?
Oh

Customer Replay

I entered "manage-bde -protectors C: -get" in the Command Prompt, with Secure Boot disabled and enabled

BitLocker recovery key is in your Microsoft account

Customer Replay

um, I checked there to no avail...

Customer Replay

"You don't have any Bitlocker recovery keys"
I can't send the screenshot, but that's what it says

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Could you please send us an email to help@howly.com?

Customer Replay

sure, should I send the screenshot in that email?

Yes please

Customer Replay

 just sent

Thank you!
https://account.microsoft.com/devices do you have anything here?

Customer Replay

It does show my device, but if I check for my BitLocker keys, it once again shows the screenshot I sent

Could you show me a photo of the screen with BitLocker?

Customer Replay

sure
I'll send it in the email
sent

thank you!
Did you try this url? aka... etc

Customer Replay

the second one?
no, though I will try it now

both
Thank you
Please try

Customer Replay

ok ok

I think you should try first URL

Customer Replay

I just tried the second one, didn't work but
I think the first one just gave me a key
I'll try it now

Okay
Let's try

Customer Replay

It worked!!!

Customer Replay

Thank you very much for the help, I genuinely appreciate it!
You are welcome! Do you have any additional questions I can help you with?

I loaded in a few apps, but everything's looking normal so far

Customer Replay

Okay! Please feel free to contact us at any time. We'll be happy to help you.
We are available 24/7, you can refer your questions anytime.

Thank you again, I will be sure to contact you for help :)
Thank you too! Have a nice day, *****!

Customer Replay

Same to you Vitalii!

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