Expert: Vitalii Yovko
Vitalii Yovko (Expert): Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer: hi! My name is *****
Vitalii Yovko: Nice to meet you, *****!
Customer: same to you!
Vitalii Yovko: How may I help you?
Customer: I’m currently having an issue with my ASUS laptop
Vitalii Yovko: Got it
Vitalii Yovko: What’s issue?
Customer: See, I’ve been locked out of it by Bit Locker, and I don’t know my key
Vitalii Yovko: Thank you for the information!
Vitalii Yovko: What version of windows?
Customer: Windows 10
Vitalii Yovko: Okay, I got it
Customer: I can also add some more details of things I’ve tried:
Customer: I checked my Microsoft account for the recovery key
Vitalii Yovko: Do you have access to your Microsoft account?
Vitalii Yovko: Oh
Customer: I entered “manage-bde -protectors C: -get” in the Command Prompt, with Secure Boot disabled and enabled
Vitalii Yovko: BitLocker recovery key is in your Microsoft account
Customer: um, I checked there to no avail…
Vitalii Yovko: Check please this url> https://account.microsoft.com/devices/recoverykey?refd=support.microsoft.com
Customer: “You don’t have any Bitlocker recovery keys”
Customer: I can’t send the screenshot, but that’s what it says
Vitalii Yovko: Could you please send us an email to [email protected]?
Customer: sure, should I send the screenshot in that email?
Vitalii Yovko: Yes please
Customer: just sent
Vitalii Yovko: Thank you!
Vitalii Yovko: https://account.microsoft.com/devices do you have anything here?
Customer: It does show my device, but if I check for my BitLocker keys, it once again shows the screenshot I sent
Vitalii Yovko: Could you show me a photo of the screen with BitLocker?
Customer: I’ll send it in the email
Vitalii Yovko: thank you!
Vitalii Yovko: Did you try this url? aka… etc
Customer: the second one?
Customer: no, though I will try it now
Vitalii Yovko: both
Vitalii Yovko: Thank you
Vitalii Yovko: Please try
Customer: ok ok
Vitalii Yovko: I think you should try first URL
Customer: I just tried the second one, didn’t work but
Customer: I think the first one just gave me a key
Customer: I’ll try it now
Vitalii Yovko: Okay
Vitalii Yovko: Let’s try
Customer: It worked!!!
Vitalii Yovko: Good =)
Customer: Thank you very much for the help, I genuinely appreciate it!
Vitalii Yovko: You are welcome! Do you have any additional questions I can help you with?
Customer: I loaded in a few apps, but everything’s looking normal so far
Vitalii Yovko: Okay! Please feel free to contact us at any time. We’ll be happy to help you.
Vitalii Yovko: We are available 24/7, you can refer your questions anytime.
Customer: Thank you again, I will be sure to contact you for help 🙂
Vitalii Yovko: Thank you too! Have a nice day, *****!
Customer: Same to you Vitalii!