Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Can you please specify both the brand and the model of your printer?
Customer Reply
it is a 9015
And what's the brand?
HP OfficeJet?
HP OfficeJet?
Customer Reply
it is telling me to remove any jammed paper and make sure the paper tray is installed. I can't find a paper jam and the tray is installed
Okay
Please follow the instructions
1. Turn on the printer
2. Open the front door, and then lift the ink cartridge access door.
Please follow the instructions
1. Turn on the printer
2. Open the front door, and then lift the ink cartridge access door.
Customer Reply
ok
On the pic:
1. Front door
2. Ink cartridge access door
Then
3. Wait until the carriage stops moving before you continue.
4. With the printer turned on, disconnect the power cord from the rear of the printer.
5. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper.
1. Front door
2. Ink cartridge access door
Then
3. Wait until the carriage stops moving before you continue.
4. With the printer turned on, disconnect the power cord from the rear of the printer.
5. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper.
Customer Reply
door is open i think...it is the front panel that pulls down. nothing is moving the power cord is removed
6. Remove the paper path cover.
Customer Reply
i don't know what the print carriage is all i see inside is a white "tape"
Can you check the picture I sent?
Customer Reply
i found the piece of jammed paper!
OK, good
Please, gently remove it
Please, gently remove it
Customer Reply
i tried but it broke off and i can't pull anymore
OK, got it
Customer Reply
i found a pair of tweezers but they aren't helping
Please, try to move cartridges to get access to that piece of paper
They usually look like black boxes
They usually look like black boxes
Customer Reply
i don't see any picture sent from you or any black boxes
Click on my previous message, please
Customer Reply
i pulled a blue handled black cover, found the piece of paper and got it out. now, how do i get the cover back on?
OK, good
Customer Reply
nevermind, it clicked in now what
Now, please, try to print something
Tell me if you get any errors
Tell me if you get any errors
Customer Reply
it sounds like it wants to but it won't Meanwhile Kaspersky is telling me to restart my computer
Can you restart your computer now and then check it again?
Customer Reply
how will i get back to you
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
Customer Reply
i don't know how to savehis as a bookmark
Please, follow the instructions:
1. In the Safari app, go to the page you want to bookmark.
2. Click the Share button in the toolbar, then choose Add Bookmark.
3. Choose where to add the bookmark, and rename it if you like. Add this page to: Click the pop-up
menu and choose a folder. The default is Favorites.
4. Click Add.
1. In the Safari app, go to the page you want to bookmark.
2. Click the Share button in the toolbar, then choose Add Bookmark.
3. Choose where to add the bookmark, and rename it if you like. Add this page to: Click the pop-up
menu and choose a folder. The default is Favorites.
4. Click Add.
Customer Reply
OK, it printed!
Oh, great!
So the issue resolved now?
So the issue resolved now?
Customer Reply
i hope so Could I have ruined something by not restarting?
I don't think so
Most likely you couldn't print because of the jammed paper
Most likely you couldn't print because of the jammed paper
Customer Reply
OK Thanks ! BYE
We are glad that you have resolved your issue using Howly!
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