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What troubleshooting have you done so far?
No troubleshooting on this issue yet
Is thumb drive currently connected to your computer?
i want to know how to read the files on a thumb drive, and also how to remove the drive from the laprop
laptop
Okay, got it. Is it inserted at the moment?
it is connected now
Okay, good.
What Windows version do you have?
How do I see this?
Please, press Windows key + E key on your laptop at the same time. A file explorer should open. Let me know if it does.
The window key is on the lower left of the keyboard and has 4 rectangles?
That's correct!
I did this and now have a window “file explorer”
Okay, good! Do you see your thumb drive there?
USB Drive?
Correct.
Click on it.
ok…good…filé is open! Yeay!!!
Good job!
now how do I eject the thumb drive?
Okay, you can take it out just like you inserted it, or you can click on the little up arrow at the bottom-right of your screen, and find the thumb drive icon. Right-click on it, and select Disconnect. Then take it out.
ok, thx
Do you have any additional questions I can help you with?
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