Expert: Dmytro Sywyi
Dmytro Sywyi (Expert): Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Dmytro Sywyi: Nice to meet you, *****!
Dmytro Sywyi: How can I help?
Customer: I purchased a new iPhone and downloading WhatsApp is taking too much time. It’s not been downloading for the last 12 hours
Dmytro Sywyi: Are you trying to download the app from AppStore?
Customer: no from iCloud to update
Dmytro Sywyi: Do you mean that you are downloading the backup information now?
Customer: all app and data uploaded in my cell except the WhatsApp data. It’s still showing downloading
Customer: yes backup
Dmytro Sywyi: Ok, I see.
Dmytro Sywyi: Can you try to delete the app and then download it back?
Customer: will it not damage my data that I wanted to restore here from iCloud ?
Dmytro Sywyi: Your data is saved in iCloud anyway
Dmytro Sywyi: They will just be restored again
Customer: I see
Dmytro Sywyi: Tell me when you’re done, please
Customer: So you are advising me to delete WhatsApp but when I click on the WhatsApp icon it’s still showing downloading
Dmytro Sywyi: Are you able to delete it anyway?
Customer: let me try
Dmytro Sywyi: Sure
Customer: I tried and it’s just two options. When I click on the icons it shows pause and on again a click it’s showing downloading. Where can I delete it
Dmytro Sywyi: Try to pause the downloading and then delete
Dmytro Sywyi: Keep me updated
Customer: Yes it’s deleted.
Dmytro Sywyi: Ok, good
Customer: So I need to download from App Store ?
Dmytro Sywyi: Now go to the AppStore and download it back
Dmytro Sywyi: Yes
Customer: The AppStore is not available in my country. This message appears while clicked on the AppStore.
Dmytro Sywyi: Has it happen before?
Customer: No. This is first time I activate this phone. I purchased it from the US and activating here in Pakistan
Dmytro Sywyi: Please, try the following:
- Open the Settings app on your phone.
- Tap your name, then tap iTunes & App Store.
- Tap your Apple ID, then tap View Apple ID.
- Tap Country/Region.
- Tap “Change Country or Region”. Try changing it to USA for example
- Get back to AppStore and tell me, if that helped
Customer: So I need to select USA region or my country region?
Dmytro Sywyi: Check what country is stated there. If it is Pakistan – try changing to USA and vice versa
Dmytro Sywyi: Tell me about the result, please
Customer: Thank you it’s downloaded and my data up to 25th July recovered
Dmytro Sywyi: Great!