I purchased a new iPhone and downloading WhatsApp is taking too much time.
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
*****
Nice to meet you, *****!
How can I help?
I purchased a new iPhone and downloading WhatsApp is taking too much time. It’s not been downloading for the last 12 hours
Are you trying to download the app from AppStore?
no from iCloud to update
Do you mean that you are downloading the backup information now?
all app and data uploaded in my cell except the WhatsApp data. It’s still showing downloading
yes backup
Ok, I see.
Can you try to delete the app and then download it back?
will it not damage my data that I wanted to restore here from iCloud ?
Your data is saved in iCloud anyway
They will just be restored again
I see
Tell me when you're done, please
So you are advising me to delete WhatsApp but when I click on the WhatsApp icon it’s still showing downloading
Are you able to delete it anyway?
let me try
Sure
I tried and it’s just two options. When I click on the icons it shows pause and on again a click it’s showing downloading. Where can I delete it
Try to pause the downloading and then delete
ok.
Keep me updated
Yes it’s deleted.
Ok, good
So I need to download from App Store ?
Now go to the AppStore and download it back
Yes
The AppStore is not available in my country. This message appears while clicked on the AppStore.
Has it happen before?
No. This is first time I activate this phone. I purchased it from the US and activating here in Pakistan
Please, try the following:
- Open the Settings app on your phone.
- Tap your name, then tap iTunes & App Store.
- Tap your Apple ID, then tap View Apple ID.
- Tap Country/Region.
- Tap "Change Country or Region". Try changing it to USA for example
- Get back to AppStore and tell me, if that helped
So I need to select USA region or my country region?
Check what country is stated there. If it is Pakistan - try changing to USA
sure
Tell me about the result, please
Thank you it’s downloaded and my data up to 25th July recovered
Great!
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