Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I purchased a new iPhone and downloading WhatsApp is taking too much time.

It’s not been downloading for the last 12 hours

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
How can I help?

Customer Replay

I purchased a new iPhone and downloading WhatsApp is taking too much time. It’s not been downloading for the last 12 hours

Are you trying to download the app from AppStore?

Customer Replay

no from iCloud to update

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Do you mean that you are downloading the backup information now?

Customer Replay

all app and data uploaded in my cell except the WhatsApp data. It’s still showing downloading
yes backup

Ok, I see.
Can you try to delete the app and then download it back?

Customer Replay

will it not damage my data that I wanted to restore here from iCloud ?

Your data is saved in iCloud anyway
They will just be restored again

Customer Replay

I see

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Tell me when you're done, please

Customer Replay

So you are advising me to delete WhatsApp but when I click on the WhatsApp icon it’s still showing downloading

Are you able to delete it anyway?

Customer Replay

let me try

Customer Replay

I tried and it’s just two options. When I click on the icons it shows pause and on again a click it’s showing downloading. Where can I delete it

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Try to pause the downloading and then delete

Customer Replay


Keep me updated

Customer Replay

Yes it’s deleted.

Ok, good

Customer Replay

So I need to download from App Store ?

Now go to the AppStore and download it back

Customer Replay

The AppStore is not available in my country. This message appears while clicked on the AppStore.

Has it happen before?

Customer Replay

No. This is first time I activate this phone. I purchased it from the US and activating here in Pakistan

Please, try the following:

  1. Open the Settings app on your phone.
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID, then tap View Apple ID.
  4. Tap Country/Region.
  5. Tap "Change Country or Region". Try changing it to USA for example
  6. Get back to AppStore and tell me, if that helped
Customer Replay

So I need to select USA region or my country region?

Check what country is stated there. If it is Pakistan - try changing to USA

Customer Replay


Tell me about the result, please

Customer Replay

Thank you it’s downloaded and my data up to 25th July recovered

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