Expert: Dmytro Sywyi
Dmytro Sywyi (Expert): Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Dmytro Sywyi: Nice to meet you, *****!
Dmytro Sywyi: Would you be so kind to tell me more about that issue?
Customer: My watch was working yesterday and now it’s not. I have no idea why it suddenly stopped. The SKU 13864604
Dmytro Sywyi: Have you tried to charge them?
Dmytro Sywyi: They just turned off and that’s all?
Customer: Yes sir
Dmytro Sywyi: Got it
Dmytro Sywyi: Do you see anything on the screen when you’re trying to charge it?
Customer: Yes I think the word Spotify
Dmytro Sywyi: Can you, please, check that?
Customer: When I came back to get my watch I noticed it did not charge. I can not check if this was the word. I’m going from memory. I re connected the Fitbit to the charger and it charged this time.
Dmytro Sywyi: Is it okay now?
Customer: No. This happened this morning. Nothing is working
Dmytro Sywyi: Please, try to restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together until you see after each restart the Fitbit logo and release the buttons.
Customer: Done. Thank you ????
Dmytro Sywyi: Is it working now?
Customer: Yes it is
Customer: All is good ????
Dmytro Sywyi: Great job, *****!
Dmytro Sywyi: Please feel free to contact us at any time. We’ll be happy to help you.