Updated: May 15, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I purchased a Fitbit versa 2.on December 12 2021. Today it just stopped working .

I believe it is still under warranty. I love my Fitbit and really miss it. How do I go about getting a new replacement.

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

My watch was working yesterday and now it's not. I have no idea why it suddenly stopped. The SKU *****


Have you tried to charge them?

Customer Replay


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They just turned off and that's all?

Customer Replay

Yes sir

Got it
Do you see anything on the screen when you're trying to charge it?

Customer Replay

Yes I think the word Spotify

Can you, please, check that?

Customer Replay

When I came back to get my watch I noticed it did not charge. I can not check if this was the word. I'm going from memory. I re connected the Fitbit to the charger and it charged this time.

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Is it okay now?

Customer Replay

No. This happened this morning. Nothing is working

Please, try to restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together until you see after each restart the Fitbit logo and release the buttons.

Customer Replay

Done. Thank you

Is it working now?

Customer Replay

Yes it is
All is good

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Great job, *****!
Please feel free to contact us at any time. We'll be happy to help you.

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