Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
My watch was working yesterday and now it's not. I have no idea why it suddenly stopped. The SKU *****
Have you tried to charge them?
Yes
They just turned off and that's all?
Yes sir
Got it
Do you see anything on the screen when you're trying to charge it?
Yes I think the word Spotify
Can you, please, check that?
When I came back to get my watch I noticed it did not charge. I can not check if this was the word. I'm going from memory. I re connected the Fitbit to the charger and it charged this time.
Is it okay now?
No. This happened this morning. Nothing is working
Please, try to restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together until you see after each restart the Fitbit logo and release the buttons.
Done. Thank you
Is it working now?
Yes it is
All is good
Great job, *****!
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