Updated: March 26, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I need help making a Bluetooth connection between my Xperia 1 III and my headphones

've tried practically everything on my own, but I keep getting rejected

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You mentioned you can not connect Xperia 1 III and headphones, what do you mean you are getting rejected? Do you see any specific errors?

Customer Replay

I am getting a statement that says attempt to connect was rejected
No specific error is stated

Got you
Could you let me know what headphone are you using?

Customer Replay

Bowers & Wilkens PX7


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Got you
You mentioned you have tried a lot of things, could you let me know what did you try already?

Customer Replay

I turn on headphones, I go into Device settings, turn on Bluetooth, locate PX7, press to connect - but I always get rejected

Have you tried to Remove/Forget the product from the Bluetooth list on your device, and then retry the pairing process?

Customer Replay

No, I haven't tried that

Please do, it may help
Let me know if any help needed with these steps or if something is not clear

Customer Replay


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Let me know the results

Customer Replay

I don't see how to remove/forget the PX7 - there is no command symbol next to it

Could you please take a screenshot?

Customer Replay

Sure, but I've never done that before... please give me a few minutes

Take your time.

Customer Replay

Ok, I've got a screenshot of the issue I'm facing, but I don't know how to get it to you

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To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: Screenshot.png
Type: image/png
Size: 113814
Ok I think I got it to you!

Tap and hold it please

Customer Replay

Ok it brings up nine prompts or choices

Please follow the next steps:

  1. Try turning Bluetooth Off and then On again on your source device, and then retry the pairing process.
Customer Replay


  1. If you have previously paired your headphones with your source device, Remove/Forget the product from the Bluetooth list on your device, and then retry the pairing process. For instructions on how to do this, please refer to the manufacturer of the device.
  2. Try turning your Bluetooth device completely off and then on again.
  3. Ensure both your headphones and your Bluetooth device are within 10 metres of each other. Try to limit obstacles such as walls and electrical or wireless equipment between the two, as these can potentially compromise Bluetooth performance.
  4. Perform a Reset on your headphones. This can be done via the Bowers & Wilkins Headphones app.
    Alternatively, a reset can also be performed by pressing and holding simultaneously the Volume +, Volume - and Noise Cancellation buttons for 10 seconds.
Customer Replay

resetting the headphones worked! I was able to pair my Xperia to the PX7

Great to hear *****!
Is there anything else I can do for you today?

Customer Replay

Well, I also have some B&W PI7 in-ear phones that are not yet paired

  1. Ensure Bluetooth is enabled on your source device.
Customer Replay

I got them paired too! Thanks for all your help - very much appreciated!

Ah, that's great to hear! ☺️
Is there anything else I can do for you today?

Customer Replay

That's it - thanks again!

*****, thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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