I need a usb cable to connect my farming gps to my apple air laptop

Expert: Dmytro Sywyi

Garmin Edge 830: licznik rowerowy z GPS | sklep eAzymut 010-02061-01

Dmytro Sywyi (Expert): Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer: *****

Dmytro Sywyi: Nice to meet you, *****!
Dmytro Sywyi: Are you looking for advice on where to purchase the cable?

Customer: i need a usb cable to connect my garmin gps to my apple air laptop. Garmin model number NUVI2597

Dmytro Sywyi: Yes, *****

Customer: Yes

Dmytro Sywyi: You can get one on Amazon, for example: https://www.amazon.com/Garmin-010-10723-15-USB-Cable/dp/B0035JL4UI

Customer: I’ve been to Amazon. The cable they show isn’t the one I need

Dmytro Sywyi: Which one are you looking for?
Dmytro Sywyi: The M1 processor does not support communication Garmin through Garmin Express. A bad cable and/or connection is not the issue here, it is the M1 processor that’s the culprit.

Customer: it’s one that wil connect my laptop to my garmin gps

Dmytro Sywyi: This is what they write on the Garmin forums: “It IS due to the M1 chip! I have 4 macs…..one is M1 and the others are intel (i5 and i9). Only the M1 Macbook air refuses to connect to my Garmin GPS using -Garmin Express-. Same cables, same GPS, same app, …it is due to the M1 processor. Have to say though, the M1 processor is fast and stays cool when worked hard. M1 Apple processor still rocks and other then Garmin software not working with the M1 cpu, my M1 macs seem to work with most everything else.”
Dmytro Sywyi: So the cable is correct. it’s just the issue with M1 processor

Customer: I need to know which usb cable to order . The one I got from Amazon doesn’t fit on either end

Dmytro Sywyi: it’s a known issue. hopefully, it’s going to be fixed soon
Dmytro Sywyi: have you gotten this one? https://www.amazon.com/Garmin-010-10723-15-USB-Cable/dp/B0035JL4UI

Customer: the cable is not correct it doesn’t fit my laptop or my GPS

Dmytro Sywyi: Take a look at this one, please
Dmytro Sywyi: https://www.walmart.com/ip/mini-usb-data-charging-cable-for-Garmin-nuvi-2557LMT-2589LMT-2597LMT/640483580

Customer: That’s the one I have. Both ends are wrong

Dmytro Sywyi: can you take a photo of the Garmin port?

Customer: I have photos of both laptop and garmin

Dmytro Sywyi: To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer: Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3501969

Dmytro Sywyi: actually, you had to have a Garmin cable coming together with your device. have you checked the box?
Dmytro Sywyi: What about other side of your laptop? do you have a usb port?

Customer: Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 2238795

Dmytro Sywyi: What about the front side of your Garmin device? you should have a mini usb port there

Customer: I have a round opening

Dmytro Sywyi: Please see the first minute of this video here: https://support.garmin.com/en-US/?faq=PEtKkmDWkF65Y5pC2CbJGA
Dmytro Sywyi: it’s shown how to connect Garmin device to the PC
Dmytro Sywyi: On your picture you do have a cable connected to your garmin already. is it micro usb?

Customer: Looks like my garmin has a micro USB port

Dmytro Sywyi: yes, it should, they all do
Dmytro Sywyi: and your laptop as well should have a normal usb port
Dmytro Sywyi: then the cable you’ve got should work

Customer: that cable is the power cable to the cigarette lighter

Dmytro Sywyi: got you
Dmytro Sywyi: then this cable will work for sure:
Dmytro Sywyi: https://www.amazon.com/BoxWave-Garmin-2597LMT-DirectSync-2-Pack/dp/B00ZYYMDX4
Dmytro Sywyi: it’s exactly for your model
Dmytro Sywyi: and this one: https://www.amazon.com/EDO-Tech-DriveSmart-DriveAssist-Motorcycle/dp/B00UPTABKU

Customer: the cable I have that you showed doesn’t fit either port

Dmytro Sywyi: it’s micro usb from one side (that you have the port for)
Dmytro Sywyi: and the normal usb, that you insert into the usb port of your laptop

Customer: The cable I got from Amazon and the one you showed don’t fit either device

Dmytro Sywyi: Why?

Customer: wrong cable

Dmytro Sywyi: is it micro usb and normal usb?
Dmytro Sywyi: can you send the photo of this cable?

Customer: Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 2156632

Dmytro Sywyi: yes, correct. you should insert smaller one to your garmin where you have another cable inserted already
Dmytro Sywyi: it’s micro usb

Customer: So the cable connects the gps through the power outlet?

Dmytro Sywyi: Yes

Customer: so what is the other port for?

Dmytro Sywyi: for some older models of pc, that are not used anymore

Customer: Ok . Thanks a lot. I never would have guessed

Dmytro Sywyi: I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer: no that it. Thanks again

Dmytro Sywyi: I am so pleased to see your issue got resolved!