Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Are you talking about a printer?
Are you talking about a printer?
Customer Reply
Yes
May I know its model, please?
Customer Reply
It takes toner TN-730 and 750. Where do I find the model?
Is it a Brother printer?
Customer Reply
Yes. Is this not Brother?
Yes, it should be Brother.
Customer Reply
Brother HL-L2395DW
Okay, thank you
Are you sure you installed it correctly? When you install it, you need to press down until it clicks.
Are you sure you installed it correctly? When you install it, you need to press down until it clicks.
Customer Reply
The replacement drum is DR-730. Genuine Brother. Yes. Pressed down firmly and the door shut fine.
Have you tried to unplug your printer for 60 seconds after that?
Customer Reply
Will do.
Okay, thank you
Customer Reply
Still calling for a new drum
Got this message after turning off the printer and restarting.
Got this message after turning off the printer and restarting.
Did you just turn it off via the button or did you unplug it from the wall?
Customer Reply
unplug
Okay, let's try to download the latest firmware.
Please, click on this link to download the latest driver package: https://support.brother.com/g/b/downloadhowto.aspx?c=us_ot&lang=en&prod=hll2395dw_us_as&os=10013&dlid=dlf103405_000&flang=4&type3=11
Then open the file and install it. Please, let me know if you have difficulties doing this
Please, click on this link to download the latest driver package: https://support.brother.com/g/b/downloadhowto.aspx?c=us_ot&lang=en&prod=hll2395dw_us_as&os=10013&dlid=dlf103405_000&flang=4&type3=11
Then open the file and install it. Please, let me know if you have difficulties doing this
Customer Reply
Done
Good job!
Do you still have an issue?
Do you still have an issue?
Customer Reply
It printed a document, but still says I need a new drum
I see
Can you please send a photo with an issue?
Can you please send a photo with an issue?
Customer Reply
How do I do that?
Take a photo on your phone, send it to your computer and attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Will do.
Thank you
Customer Reply
Visitor uploaded: Brother-Printer.jpg
Type: image/jpeg
Size: 54068
Type: image/jpeg
Size: 54068
Thank you
What do you see when you select Supplies?
What do you see when you select Supplies?
Customer Reply
That's when I get the New Drum message
Got it. Just want to know what the exact message saying
Customer Reply
Replace drum
Thank you
When you replace the drum unit with a new one, you must reset the drum counter by
completing the following steps:
1. Make sure the machine is turned on.
2. Close the front cover.
3. Press Cancel (X-sign).
4. Press and hold Toner for five seconds.
5. Press Drum, and then press Yes.
When you replace the drum unit with a new one, you must reset the drum counter by
completing the following steps:
1. Make sure the machine is turned on.
2. Close the front cover.
3. Press Cancel (X-sign).
4. Press and hold Toner for five seconds.
5. Press Drum, and then press Yes.
Customer Reply
OK Let me try these steps now.
Sure, take your time!
Customer Reply
Got it. What next or does that do it?
After this you should be fine
Customer Reply
It worked. Thanks. Have a good day.
Awesome!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
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