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You do not lose your data and history when replacing or switching your Fitbit device model as long as you connect both devices to the same Fitbit account
This is my 3rd fitbit. I am replacing my Fitbit Flex (5 years old) with an Inspire 2. Does all the stored information from the flex transfer over automatically to the Inspire 2? Also. How long does it take the Inspire to charge fully. I'm charging it now
Just connect your new device to the same account. Charging fully takes about 1-2 hours.
Do I have to do anything to be sure that they are both on same account. I think they are as I updated the app on my phone to add the Inspire. I will no longer be using the Flex.
Just try to connect it to your phone.
My assumption is that I did that when I updated the app and started charging the phone. Is that right?
You still need to connect it to your phone.
Via the app.
Ah. Do I have to finish charging to do that?
Nom you could do it right now.
Okay. I' ll try that. Forgive me for asking such basic questions. I try to keep up with new technology, but although I hate to admit it, I'm an old lady probably old enough to be your grandmother.
Do not worry!
Please feel free to contact us at any time. We'll be happy to help you.
I think I did it when i started. Last question, do I have to keep my Flex active?
Your previous one?
Yes.
No you don`t
Good. Then I think I'm all set. Thanks for all your help.
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
All done.
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