Created: October 12, 2022

I just purchased & am replacing my Fitbit Flex with a Fitbit Inspire 2

Will all my sleep times and steps transfer over to the new Fitbit? How long does it take to charge the Inspire 2? Am charging it now.
Last Edit: November 9, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
You do not lose your data and history when replacing or switching your Fitbit device model as long as you connect both devices to the same Fitbit account
Customer Reply
This is my 3rd fitbit. I am replacing my Fitbit Flex (5 years old) with an Inspire 2. Does all the stored information from the flex transfer over automatically to the Inspire 2? Also. How long does it take the Inspire to charge fully. I'm charging it now
Christine Tomas
Christine Tomas Tech Expert & Writer
Just connect your new device to the same account. Charging fully takes about 1-2 hours.
Customer Reply
Do I have to do anything to be sure that they are both on same account. I think they are as I updated the app on my phone to add the Inspire. I will no longer be using the Flex.
Christine Tomas
Christine Tomas Tech Expert & Writer
Just try to connect it to your phone.
Customer Reply
My assumption is that I did that when I updated the app and started charging the phone. Is that right?
Christine Tomas
Christine Tomas Tech Expert & Writer
You still need to connect it to your phone.
Via the app.
Customer Reply
Ah. Do I have to finish charging to do that?
Christine Tomas
Christine Tomas Tech Expert & Writer
Nom you could do it right now.
Customer Reply
Okay. I' ll try that. Forgive me for asking such basic questions. I try to keep up with new technology, but although I hate to admit it, I'm an old lady probably old enough to be your grandmother.
Christine Tomas
Christine Tomas Tech Expert & Writer
Do not worry!
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
I think I did it when i started. Last question, do I have to keep my Flex active?
Christine Tomas
Christine Tomas Tech Expert & Writer
Your previous one?
Customer Reply
Yes.
Christine Tomas
Christine Tomas Tech Expert & Writer
No you don`t
Customer Reply
Good. Then I think I'm all set. Thanks for all your help.
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
Customer Reply
All done.
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.