Updated: April 05, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I just purchased & am replacing my Fitbit Flex with a Fitbit Inspire 2

Will all my sleep times and steps transfer over to the new Fitbit? How long does it take to charge the Inspire 2? Am charging it now.

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!
You do not lose your data and history when replacing or switching your Fitbit device model as long as you connect both devices to the same Fitbit account

Customer Replay

This is my 3rd fitbit. I am replacing my Fitbit Flex (5 years old) with an Inspire 2. Does all the stored information from the flex transfer over automatically to the Inspire 2? Also. How long does it take the Inspire to charge fully. I'm charging it now


Just connect your new device to the same account. Charging fully takes about 1-2 hours.

Customer Replay

Do I have to do anything to be sure that they are both on same account. I think they are as I updated the app on my phone to add the Inspire. I will no longer be using the Flex.

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Just try to connect it to your phone.

Customer Replay

My assumption is that I did that when I updated the app and started charging the phone. Is that right?

You still need to connect it to your phone.
Via the app.

Customer Replay

Ah. Do I have to finish charging to do that?

Nom you could do it right now.

Customer Replay

Okay. I' ll try that. Forgive me for asking such basic questions. I try to keep up with new technology, but although I hate to admit it, I'm an old lady probably old enough to be your grandmother.

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Do not worry!
Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

I think I did it when i started. Last question, do I have to keep my Flex active?

Your previous one?

Customer Replay


No you don`t

Customer Replay

Good. Then I think I'm all set. Thanks for all your help.

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Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!

Customer Replay

All done.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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