Created: January 13, 2023

I just bought a S28AG700NN to extend the screen on my PC and I cannot get a picture

Last Edit: January 13, 2023
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Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
you too
Jolene Haston
Jolene Haston Tech Expert & Writer
😊
Do you want to use it as the primary or second monitor?
Customer Reply
Secondary. For spreadsheets and larger plans
Jolene Haston
Jolene Haston Tech Expert & Writer
What steps have you already taken to fix this issue?
Have you connected your monitor to your computer yet?
Customer Reply
I have connected an HDMI cable to the HDMI #1 port to an adapter to fit my computer. monitor
Jolene Haston
Jolene Haston Tech Expert & Writer
So you want to connect this monitor to your laptop?
Customer Reply
yes
Jolene Haston
Jolene Haston Tech Expert & Writer
Got it
Have you connected the monitor to power?
Customer Reply
Yes, and can toggle on the Control Panel of the monitor just have no picture
Jolene Haston
Jolene Haston Tech Expert & Writer
Understood
1. Right-click on your desktop, and then select Display properties or Display settings. Then, scroll down to Multiple displays, and select your desired option in the drop-down list.
Extend these displays: This lets you use both monitors and have something different on each one. One of your monitors will need to be marked as your "main" display and will be the default monitor for most Windows functions. Just select the monitor and click the checkbox to mark it as the main one.
Duplicate these displays: When using this setting, everything that is shown on one monitor will appear on the other. If the monitors have different resolutions, then all monitors with a higher resolution will be lowered to match the resolution of the monitor with the lowest resolution.
Show only on: Use this to leave multiple monitors connected at once but toggle the oneyou're currently using. The other monitors will stay powered on but only show black or not display a video signal at all. This can be used when connecting a laptop to a better monitor without using the laptop's built-in screen. In this case, make sure your laptop is not set to turn off when you close the lid, or it will turn off the external monitor.
2. Scroll back to the top, and click Identify. Large numbers will appear momentarily on each monitor. Remember these numbers when making the next adjustments, or click Identify to see them again.
3. If any of the screens are upside down or sideways, select the screen with the matching number, and then scroll down and select the matching Display orientation.
Landscape: Use when the original bottom of the monitor is also the bottom of the displayed screen. Use Landscape when the original bottom of the monitor is at the top of the displayed screen.
Portrait: Use when the original bottom of the monitor is on the left side of the displayed screen. Use Portrait when the original bottom of the monitor is at the right of the displayed screen.
4. Next, select the resolution of each monitor by selecting the monitor, and then adjusting the Display Resolution. Use the Recommended settings when your drivers and Windows are up-to-date.
Customer Reply
This did not work
Jolene Haston
Jolene Haston Tech Expert & Writer
Can i ask you to disconnect and reconnect the video cable at both ends?
Customer Reply
done
Jolene Haston
Jolene Haston Tech Expert & Writer
Still not working?
Customer Reply
worked!!!!
Jolene Haston
Jolene Haston Tech Expert & Writer
Good job, *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No, thank you
Jolene Haston
Jolene Haston Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
Have a great rest of your day.
Jolene Haston
Jolene Haston Tech Expert & Writer
Good day to you too

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