I just bought a new HP computer with Windows 11 and cannot connect my Samsung printer

Zachary Finkelstein

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Zachary Finkelstein

Nice to meet you, *****!
Can you please tell me what Samung printer do you have?

Customer Replay

XpressC1810W

Zachary Finkelstein

Understood.
And at what point does it not connect? Have you tried any troubleshooting?

Customer Replay

When I used the setting it did not recognize any printer, although I connected it

Zachary Finkelstein

Understood
Please on your Computer open Settings > System > Troubleshoot > Other troubleshooters. Here, you will find the Printer troubleshooter among the list of Windows troubleshooters. Click on the Run button next to it to activate it.

Customer Replay

do I need to leave this chat to do so?

Zachary Finkelstein

No.
You neet to press the Windows sign in the left bottom corner of your screen
And there you can select settings.

Customer Replay

OK I am doing that. The troubleshooter could not detect any problem

Zachary Finkelstein

Okay
Have you tried to restart your Computer?

Customer Replay

Zachary Finkelstein

Okay, sometimes after adding a printer a reboot is needed.
Please reboot your computer and then try to connect your printer again.
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Customer Replay

OK I have saved the chat as a bookmark and will reboot. Is there a reference number I need when I reconnect to chat?

Zachary Finkelstein

Nope, we have everything saved!

Customer Replay

Thanks - rebooting

Zachary Finkelstein

Waiting for you!

Customer Replay

It worked! Thank you!