Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please tell me what Samung printer do you have?
Can you please tell me what Samung printer do you have?
Customer Reply
XpressC1810W
Understood.
And at what point does it not connect? Have you tried any troubleshooting?
And at what point does it not connect? Have you tried any troubleshooting?
Customer Reply
When I used the setting it did not recognize any printer, although I connected it
Understood
Please on your Computer open Settings > System > Troubleshoot > Other troubleshooters. Here, you will find the Printer troubleshooter among the list of Windows troubleshooters. Click on the Run button next to it to activate it.
Please on your Computer open Settings > System > Troubleshoot > Other troubleshooters. Here, you will find the Printer troubleshooter among the list of Windows troubleshooters. Click on the Run button next to it to activate it.
Customer Reply
do I need to leave this chat to do so?
No.
You neet to press the Windows sign in the left bottom corner of your screen
And there you can select settings.
You neet to press the Windows sign in the left bottom corner of your screen
And there you can select settings.
Customer Reply
OK I am doing that. The troubleshooter could not detect any problem
Okay
Have you tried to restart your Computer?
Have you tried to restart your Computer?
Customer Reply
no
Okay, sometimes after adding a printer a reboot is needed.
Please reboot your computer and then try to connect your printer again.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Please reboot your computer and then try to connect your printer again.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Customer Reply
OK I have saved the chat as a bookmark and will reboot. Is there a reference number I need when I reconnect to chat?
Nope, we have everything saved!
Customer Reply
Thanks - rebooting
Waiting for you!
Customer Reply
It worked! Thank you!
Perfect!
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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