Updated: March 26, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

I just bought a new HP computer with Windows 11 and cannot connect my Samsung printer

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please tell me what Samung printer do you have?

Customer Replay



And at what point does it not connect? Have you tried any troubleshooting?

Customer Replay

When I used the setting it did not recognize any printer, although I connected it

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Please on your Computer open Settings > System > Troubleshoot > Other troubleshooters. Here, you will find the Printer troubleshooter among the list of Windows troubleshooters. Click on the Run button next to it to activate it.

Customer Replay

do I need to leave this chat to do so?

You neet to press the Windows sign in the left bottom corner of your screen
And there you can select settings.

Customer Replay

OK I am doing that. The troubleshooter could not detect any problem

Have you tried to restart your Computer?

Customer Replay


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Okay, sometimes after adding a printer a reboot is needed.
Please reboot your computer and then try to connect your printer again.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

OK I have saved the chat as a bookmark and will reboot. Is there a reference number I need when I reconnect to chat?

Nope, we have everything saved!

Customer Replay

Thanks - rebooting

Waiting for you!

Customer Replay

It worked! Thank you!

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