I just bought a new Apple MacBook and have transferred all programs,etc from my old Mac.
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Thank you. FYI.... I used Apple's Migration Assistant to transfer my data from old Mac to new Mac
Are you trying to open the documents stored online?
Yes. They show up as normal in Word and Excell, but when I click to open I get the message I sent above.
Could you please try restarting your MacBook?
Okay. I tried that yesterday to no avail. If I do it again now, I'll lose you, right?
Yes.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/......
I just saved this in bookmarks. Should I shut down now?
Yes :)
okay. hold on....
Here I am. The message is the same when I try to open a doc. It has been deleted or is not currently accessible
Is it an online file or you've dowloaded it?
I created all the docs on my old Mac from a blank document
How have you transferred it on the new Mac?
Yes. I transferred Microsoft via Apple's Migration Assistant.....That's the problem. Everything in Word and Excel looks normal, but I can't open the docs or spreadsheets on the new Mac.
Please check your trash folder
The docs and Excel functioned fine on my old Mac. I'm now writing to you on my new Mac,
Maybe it was put there
Okay. Hold, on.... None of these docs that are sitting normally in Word or Excel are now in the trash.
Please recover them
What? I don't want any of the docs in the trash. I put them there purposely because they are trash. The ones I want to open are NOT trash
Let's try to recover all of the trash docs
And then
Check if you could open the ones you want
okay
Sure
I've highlighted all the trash docs. How do I recover them to Word?
Right-click on the files and choose "Put it back"
okay
Thanks
Okay....while trying to do that, I see that all the Word docs in my Downloads files. Now what?
And I can open them from Downloads.
Try to open them
I can open all of them and the Excel sheets.
Can you open the ones you need?
Yes. How do I get them back to my Microsoft Apps?
You can open your Excel or Word and click: File - Open - and choose the files you need
Okay. Hold on.... Should I go to downloads first? Or Word First?
Word
Then you open Word click File and open the file you need
Okay.....
I don't understand. I can open the docs from Downloads but when I say "save" it says saved to my Mac, but I still can't open the same doc from Word.
When you open the files from downloads, do they open in Word?
Oh, I see.... I went to Word and from File, I selected Open Recent and then clicked on the file and it opened! Is that the way to access all docs and sheets now, rather than clicking on the doc in the screen line-up?
Double click on the file
And it will open
Okay.... hold on one more time :-)
Sure :^)
Hmmmm..... it looks like the only way I can open a file or sheet is from File/Open Recent. But that will work for now! And I can edit the docs and sheets, so that is good.
I am so pleased to see your issue got resolved!
Thank you for your help!
Please feel free to contact us at any time. We'll be happy to help you.
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