Updated: March 30, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

I have two versions of windows installed on my PC on different drivers

One doesnt boot correctly and I cannot fix it. The other one works fine and am using it right now. The problem is I cannot boot games from my hard rive with the broken windows as masny .dll errors occur

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You want to save all data from hard drive with os, that is not working properly?

Customer Replay

the data from hard drive with the busted PC is all there
problem is none of the games/files can be used as errors like d3dcompllier_43 missing and d3dx9_34 error appear


i have check with DirectX and it all seems to be working fine

Customer Replay

just to clarify something didnt mean to say busted PC above but busted windows as have two windows systems on my PC right now on different drives

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Got it To make sure, that we're on the same page - you have 2 hard drives with os. One that you're currently using - is working properly. 2nd one isn't, and you cannot open any files on it, or you just cannot launch games, etc?

Customer Replay

cannot launch games

Customer Replay

on the 2nd hard drive I was stuck in windows recovery for two days tried everything. The three different resets wouldn't work either

Understood Unfortunately, we will not be able to run games from another hard drive, as when you install games they are linked to the system. And those games that are on another hard drive at startup rely on the operating system from their drive, which is not active. In this case - we can format the hard drive, which is not working properly now, and you would be able to install games to this hard drive, and use it with the current OS.

Customer Replay

Damn, was hoping not to do that. If i format the second hard drive can I still use it as space. As SSD only has 100 G space with the working OS, whereas the second drive with the bad OS is 2TB storage

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Got it How may i help you in this case?

Customer Replay

Just to know if I can use the second hard drive for space once I wipe it as assuming after this chat I will need to wipe the 2TB hard drive

Yes, if you format your other hard drive, you will be able to use it fully with your system. You will be able to install games on that drive and it will work properly.

Customer Replay

Thanks. Just to double check, I should completely wipe that drive right

Sure, that's okay I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Whats the best way to wipe it? last question but thank you for your time

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You're welcome! One moment Here is a link with instructions - https://support.microsoft.com/en-us/windows/create-and-format-a-hard-disk-partition-bbb8e185-1bda-ecd1-3465-c9728f7d7d2e Check the tab with "To format an existing partition"

Customer Replay

Perfect thanlk you very much

You're welcome, ***** Thank you for chatting with us today! We are available 24/7, you can refer your questions anytime. Have a good day :)

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