Created: November 8, 2022

I have replaced 3 empty cartridges with new Epson ones -yellow, magenta & Cyan

an error message has come up that they are not recognised. this is on my XP4100 machine
Last Edit: November 14, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Did you install your cartridges with power off?
Customer Reply
Not sure
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, can you try to follow the instructions below:
1. Remove all cartridges.
2. Let the printer run without any cartridge. It will create a "no cartridge installed" error and thus erase the "ink cartridge empty" error.
3. After the printer settles down, use the on-screen prompt to change cartridges.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
Customer Reply
I have removed the cartridges but no error message "no cartridge installed ha
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Did you remove all cartridges?
Customer Reply
" has appeared, only the ink cartridges cannot be recognised message
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, did you remove all your cartridges, *****?
Customer Reply
Yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Not only 3 new ones.
Customer Reply
Yes all of them
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Try to put your cartridges in right now, when your printer is turned on, and tell me what you see.
Let me know about the results.
Customer Reply
Yes I've done that It still says Error Code 000031. Do you want me to turn the printer off & on?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, *****. The error usually occurs if the cartridges of your printer are not properly installed.
Can you please check that the yellow tape has been removed from the cartridge? If you're not sure, pull out the cartridge to check.
Customer Reply
Yellow tape has been removed. Incidentally the printer's on/off button is flashing.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, turn off your printer
And let's try to check each cartridge separately.
Install one cartridge
And check if the same problem still occurs.
Are you still with me, *****? How everything is going?
Customer Reply
Yes I'm trying each cartridge in turn
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok
Keep me posted.
Customer Reply
The black catridge is ok. For the other 3 the little on screen window on the printer said the cartridges were not installed corrwctrly
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, make sure that the cartridges are in the correct slots. Check the position using the colored label guide, located on the plastic above the ink cartridge holder.
Customer Reply
I've rep[laced aall cartridges 7&& tried printing something & it has worked?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, so everything is fine, right now?
Customer Reply
worked!
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
I reckon it is . I don't know what we did but shall we leave it there for now .Many thanks. Nothing else at the moment
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I am so pleased to see your issue got resolved!