Updated: April 04, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
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Smartphones, Gadgets, Computers, Apps

I have replaced 3 empty cartridges with new Epson ones -yellow, magenta & Cyan

an error message has come up that they are not recognised. this is on my XP4100 machine

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Did you install your cartridges with power off?

Customer Replay

Not sure

Ok, can you try to follow the instructions below:

  1. Remove all cartridges.
  2. Let the printer run without any cartridge. It will create a "no cartridge installed" error and thus erase the "ink cartridge empty" error.
  3. After the printer settles down, use the on-screen prompt to change cartridges.

And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!

Customer Replay

I have removed the cartridges but no error message "no cartridge installed ha

banner 3

Did you remove all cartridges?

Customer Replay

" has appeared, only the ink cartridges cannot be recognised message

Ok, did you remove all your cartridges, *****?

Customer Replay


Not only 3 new ones.

Customer Replay

Yes all of them

banner 6

Try to put your cartridges in right now, when your printer is turned on, and tell me what you see.
Let me know about the results.

Customer Replay

Yes I've done that It still says Error Code 000031. Do you want me to turn the printer off & on?

Ok, *****. The error usually occurs if the cartridges of your printer are not properly installed.
Can you please check that the yellow tape has been removed from the cartridge? If you're not sure, pull out the cartridge to check.


Customer Replay

Yellow tape has been removed. Incidentally the printer's on/off button is flashing.

Ok, turn off your printer
And let's try to check each cartridge separately.
Install one cartridge
And check if the same problem still occurs.
Are you still with me, *****? How everything is going?

Customer Replay

Yes I'm trying each cartridge in turn

banner 9

Keep me posted.

Customer Replay

The black catridge is ok. For the other 3 the little on screen window on the printer said the cartridges were not installed corrwctrly

Ok, make sure that the cartridges are in the correct slots. Check the position using the colored label guide, located on the plastic above the ink cartridge holder.

Customer Replay

I've rep[laced aall cartridges 7&& tried printing something & it has worked?

Ok, so everything is fine, right now?

Customer Replay


I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

I reckon it is . I don't know what we did but shall we leave it there for now .Many thanks. Nothing else at the moment

I am so pleased to see your issue got resolved!

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