Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your phone?
Samsung and am not sure where to find model number
That's ok
Can you send me a screenshot of the issue with your home page and the error?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
i am not sure what picture you want
Picture where it says "home page is locked"
all right
Thanks
my phone is a galaxy a 13 5g
Got it
Not sure how to do that
When I try to add apps to my home screen it says no more room on this page. Rgere are only five apps on the screen
Unlocking your home screen is done the same way as locking it. Visit your home screen settings by long-pressing the home screen > Settings or by pulling down your notification shade and going to Settings > Home screen. Once there, tap the toggle called Lock Home screen layout to turn it off. Just like that, you can make changes as needed.
I am in sytstem settings and I see an icon that says lock screen but not one that says lock homme screen
Click on lock screen. It can differ from phone to phone.
okay i have screen lock type and that wants my pin. Smart lock wants my pin and when I enter I get on body detection, trusted places and trusted devices
Thanks for the info
Do you remember your pin?
yes
Then you can change it or turn off the lock screen
Please, to turn off the Lock screen, follow these steps:
okay got it
Please, notify me when you're done.
okay I am done .
Good
Did it help?
Yes
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank you.
Thank you for chatting with us today!
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