Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your phone?
Can you please specify both the brand and the model of your phone?
Customer Reply
Samsung and am not sure where to find model number
That's ok
Can you send me a screenshot of the issue with your home page and the error?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Can you send me a screenshot of the issue with your home page and the error?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
i am not sure what picture you want
Picture where it says "home page is locked"
Customer Reply
all right
Thanks
Customer Reply
my phone is a galaxy a 13 5g
Got it
Customer Reply
Not sure how to do that
When I try to add apps to my home screen it says no more room on this page. Rgere are only five apps on the screen
When I try to add apps to my home screen it says no more room on this page. Rgere are only five apps on the screen
Unlocking your home screen is done the same way as locking it. Visit your home screen settings by long-pressing the home screen > Settings or by pulling down your notification shade and going to Settings > Home screen. Once there, tap the toggle called Lock Home screen layout to turn it off. Just like that, you can make changes as needed.
Customer Reply
I am in sytstem settings and I see an icon that says lock screen but not one that says lock homme screen
Click on lock screen. It can differ from phone to phone.
Customer Reply
okay i have screen lock type and that wants my pin. Smart lock wants my pin and when I enter I get on body detection, trusted places and trusted devices
Thanks for the info
Do you remember your pin?
Do you remember your pin?
Customer Reply
yes
Then you can change it or turn off the lock screen
Please, to turn off the Lock screen, follow these steps:
1. Start the Settings app.
2. Tap the Lock screen. For older Galaxy devices, it's here: My Device > Personalization > Lock Screen
3. Tap Screen lock type and enter your current passcode.
4. Tap None. You'll need to confirm you want to do this by tapping Remove data, which will erase all biometric security data from your phone.
Please, to turn off the Lock screen, follow these steps:
1. Start the Settings app.
2. Tap the Lock screen. For older Galaxy devices, it's here: My Device > Personalization > Lock Screen
3. Tap Screen lock type and enter your current passcode.
4. Tap None. You'll need to confirm you want to do this by tapping Remove data, which will erase all biometric security data from your phone.
Customer Reply
okay got it
Please, notify me when you're done.
Customer Reply
okay I am done .
Good
Did it help?
Did it help?
Customer Reply
Yes
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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