Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please specify what exactly do you need to do?
Could you please specify what exactly do you need to do?
Customer Reply
I am setting up my new xp2150 printer using the cd and have got as far as inserting the cartridges but the charging will not start. the instructions are to remove the cartridges and stdart again but I can not now access the cartridges.
Why cannot you access the cartridges? Does something prevent you from taking them out?
Customer Reply
Yes, they are now moved across to the right and I cannot reach them
Okay can you turn the printer off for 60 seconds and back on? From the wall outlet completely.
Customer Reply
0k, they have now moved across. can you wait while i install them again or shall i call back?
Sure. I will stay here as long as you need.
Customer Reply
charging has started now so i hopefully i shall be able to proceed. Thank you.
You are welcome! Can I help you with anything else?
Customer Reply
i have completed the installation as per the cd but iti did not print a nozzle check and the teardrop shaped light on the right is still shining. The machine is powered on and the wifi indicator is on. i dont know what to do now.
Got you, *****
Please try these steps
1. Load a few sheets of plain paper in the sheet feeder.
2. Press OK to open the menu screen.
3. Select Setup, select Maintenance, then select Nozzle Check.
4. Press OK to print a nozzle check pattern.
Let me know if any of these steps are not working for you
Please try these steps
1. Load a few sheets of plain paper in the sheet feeder.
2. Press OK to open the menu screen.
3. Select Setup, select Maintenance, then select Nozzle Check.
4. Press OK to print a nozzle check pattern.
Let me know if any of these steps are not working for you
Customer Reply
i dont see an ok butt0n on the machine
Do you see a button with an inscribed triangle?
Customer Reply
yes but there is no display screen for messages
Got you
Try to turn the printer on while holding down the inscribed triangle button to print the nozzle check pattern
Try to turn the printer on while holding down the inscribed triangle button to print the nozzle check pattern
Customer Reply
The machine has now printed a document from my laptop which appears to be fine. it took ages but hopefully all is well now. I have no idea how it reached this point but am thankful it did.
Well, I am glad it's working for you now :)
If any questions appear in the future - feel free to let us know, I will be help you help you
If any questions appear in the future - feel free to let us know, I will be help you help you
Customer Reply
thank you so much. goodbye,
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
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