Hello, thank you for using Howly.
Could you please tell me when and how did the problem occur on your Motorola?
Do you remember what preceded the problem?
yesterday when I attempted to use the keypad and nothing was there
nothing out of normal occured
You mean that you click on the field, after clicking on which the keyboard should appear, but it does not appear, correct?
i am using an ipad to communicate with you
i am unable to enter a phone number or respond when asked for something inother apps
Is it because the keyboard doesn't appear when you click on the field that should make the keyboard appear, or because the buttons on the keyboard don't work when you click on them?
the keyboard does not appear..i can not even order an app because I am unable to type my message
Thank you for clarifying!
Have you tried to reboot your phone?
how do i do that
I mean to restart it. Most Android devices require you to hold down the power and volume down buttons for 5 seconds
just did it...it did not give me the power off message!
What did it give you?
a loop back to Powered by Android
It means it restarted
ok i will try for a keyboard
i can not get rid of the above screen
Wait some time, your phone needs to start again
how long
It is different for every phone, do not worry, it will not be long
herewe go l,...no key board tried to write i Facebook
I see
Let's try this:
Let me know if anything is unclear
i do not have Expand all apps
Understood, try looking for the keyboard app then
keyboard is not listed in apps
I see
It can be named Gboard, do you have something like that?
found Gboard..got a keyboard on FB.
You are great!
You are welcome!
Is there anything else I can do for you today?
thank you I think you solved the problem.
Have a super day!
Thank you!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
thanks again❤️
You are most welcome :)
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!