Updated: April 01, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

I have an older ipad that wont boot up anymore

It says to connect to itunes but i don't know how to do that

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Do you have cable for the iPad with USB ?

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Customer Replay


yes

Great, now, you have only Windows PC?

Customer Replay

yes

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Okay, first, you will need to download iTunes. You can do it here -> https://apps.microsoft.com/store/detail/itunes/9PB2MZ1ZMB1S

Customer Replay

it is down loading

Great, let me know when it will download fully. While it's downloading, you can prepare your cable and iPad near you.
So, is it downloaded?

Customer Replay

down loaded

Great! Now, you can open iTunes, correct?

Customer Replay

yes

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Now, power on the iPad to the request to connect it to iTunes.
And connect it to the PC using a cable.

Customer Replay

It is connected

Great, now, do you see the iPad at iTunes on the left side?
Or, do you see anything on your iPad?

Customer Replay

nothing

Customer Replay

it says it may take a few minutes to activate your ipad. this is what i get every time

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Do you see the iPad on iTunes?

Customer Replay

no

Okay, can unconnected the cable, close iTunes, and power off the iPad.
After that, power the iPad on again, and connect it to the PC without opening iTunes first.
At what stage are you right now?

Customer Replay

waiting for icloud update

Great! So you were able to connect to iTunes?

Customer Replay

yes

Okay, so now your iPad is updating iCloud?

Customer Replay

yes

Great, in the end, you will be able to use your iPad again, without any issues.
Is there anything else I can do for you today?

Customer Replay

Not today thanks

I am so pleased to see your issue got resolved!

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