I have an Epson ET-2650 linked to an Apple Desktop by wire

Christine Tomas

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Christine Tomas

Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

I have an Epson ET-2650 linked to an Apple Desktop by wire. All was fine for the last year or two, but recently, while it prints scanned images, including print, well, with documents from file or attachments, there are a number of horizontal lines of missing print

Christine Tomas

Got you
You will need to run a nozzle check

Customer Replay

But why would it work well on scanned images if it were a nozzle problem? And I did clean
Sorry, did have it cleaned by a professional a few months ago, when this was not the issue.

Christine Tomas

I can not tell you for sure why it can be the issue but horizontal lines are an indicator that you need to run a nozzle check first

Customer Replay

OK, I'll do that and get back to you.

Christine Tomas

Load a few sheets of plain paper in the product.
Press the up or down arrow button, select Setup, and press the OK button. You see this screen:
Select Maintenance and press the OK button.
Select Print Head Nozzle Check and press the OK button.
Press one of the Start buttons to begin printing.
Check the printed pattern to see if there are gaps in the lines.
Do one of the following:
- If there are no gaps, select Finish and press the OK button.
- If there are gaps or the pattern is faint, select Clean the print head and press the OK button to
continue.
Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.

Customer Replay

OK, seemed to have worked after two cleaning cycles, thank you.

Christine Tomas

That is good news!
You are welcome