Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
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Nice to meet you, *****!
Can you please explain the issue in detail?
I have an Epson ET-2650 linked to an Apple Desktop by wire. All was fine for the last year or two, but recently, while it prints scanned images, including print, well, with documents from file or attachments, there are a number of horizontal lines of missing print
Got you
You will need to run a nozzle check
But why would it work well on scanned images if it were a nozzle problem? And I did clean
Sorry, did have it cleaned by a professional a few months ago, when this was not the issue.
I can not tell you for sure why it can be the issue but horizontal lines are an indicator that you need to run a nozzle check first
OK, I'll do that and get back to you.
OK, seemed to have worked after two cleaning cycles, thank you.
That is good news!
You are welcome
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