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I have an acer laptop thats not working
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What problems do you have with your laptop?
i have a laptop exactly like the one im useing now and when i turn it on the lights come on the acer logo comes on the screen but thats all
Understood
Was it working before, *****?
yes, its only about 6 months old
Okay, what happened right before it stopped working, *****?
nothing, it was working fine
Did you try to charge it?
yes
Is your laptop's battery removable?
no
Got it
Could you please specify the model?
i told you the lights on the keyboard come on
I understand this
acer aspire 5
Thank you!
Please, follow the instructions below:
- Disconnect all the external devices.
- Power on your laptop by pressing the Power
- When the Acer logo or splash screen appears, press F2, F9, F10 and Enter on your keyboard.
- Choose Exit > Yes and press Enter.
Is everything clear with the provided instruction, *****?
yes, ill try it
Take your time!
Please, keep me apprised.
nothing happened
Understood, thank you
i can hear the motor running
Please, follow the instructions below:
Step 1: Restart the laptop. When you see the Acer logo, press the Power button and reboot it. Repeat this operation three times until you see the automatic repair interface.- Step 2: Click Troubleshoot from Choose an option.
- Step 3: Click Advanced options > Startup Settings > Restart.
- Step 4: Press F5 to enter Safe Mode with Networking.
Tell me, please, was everything clear, *****?
Got it, it's the fan working that you hear, *****
yes
Let me know if you have difficulties with the instructions, I will do my best to help!
i cant click trouble shoot, all i have is a black screen with the acer logo
Yes, when you see the Acer logo, you need to press the Power button and reboot it again
Repeat this operation three times until you see the automatic repair interface.
now all i have is a black screen
Did you repeat the operation three times, *****?
yes, i turned it off then on three times
Please, try to press and hold the F8 key as your computer restarts
nothing
Got it
*****, please try to locate a small pinhole at the bottom side of the laptop.
i think i found it, does it have a battery symbol next to it?
Good
Please Insert a paperclip into the hole and press for four seconds to reset the computer.
ok,i have to find one
Take your time!
How is it going, *****?
i cant find a paper clip
You can use anything else that fits the hole, *****
Could you please try to find something like this?
i tried, i cant find anything small enough
hold on
ok i found something
Good!
Please, let me know when you're done with that.
i did it, it shut my laptop off
Wasn't it shut off?
no it was on
It was frozen on the logo screen, right?
at first yes but when i shut it off and on three times all i got was the black screen, but i could still hear it running
Got it
Could you try to turn it on now?
ok
Please, keep me apprised.
omg its working
Great!
Does Windows system?
it says im not connected
Do you mean to the network?
yes
I see
Did you try to connect it to your Wi-Fi network?
thats what i use, wifi
Please try connecting to your Wi-Fi network.
i did, its working, for some reason it was turned off
Great :)
Could you please confirm that your issue was solved, *****?
yes, thank you very much
You are welcome :)
We are glad that you have resolved your issue using Howly!
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