Created: January 22, 2023

I have an acc w Vodafone Netherlands and I want to pay my bill of this month

Last Edit: January 22, 2023
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Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Please, tell me what problem did you face with your account?
Customer Reply
and when i try to enter the app it asks me to put a sms code
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Noted, thank you!
Customer Reply
but i tried 10 times and i still did not received
idk what to do to access by bills
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Noted, thank you!
What troubleshooting have you done so far?
Customer Reply
the only option that the app gave me was to resend the code , which a did multiple times
or call them
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Did you try to reload your phone and try to send the SMS again?
Customer Reply
which i cant because i am in Brazil and appears an unexistent number
yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Got it!
Customer Reply
it didnt work
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Did you try to log in from another device?
Customer Reply
yes
also didnt work
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Noted, thank you!
Can you try to download a VPN app to your phone?
Customer Reply
yes
im trying rn
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Please, provide me with the model of your phone.
Customer Reply
iphone 12 pro max
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Noted, thank you!
Do you need me to send you a link for the VPN app installing?
Customer Reply
if possible
yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Please, follow this link to install VPN--> t.ly/Vxc9
Or you can find it in the app store by the name BROWSEC vpn
Customer Reply
thank u
im downloading
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Good
Customer Reply
nice
is working now
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
The VPN?
Customer Reply
yes
im trying to get into the app
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Yes, please
Customer Reply
the app is working now
thank you for your help
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
You are welcome, *****!
Is there anything else I can do for you today?
Customer Reply
no
thats it
thank you
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
I am happy to see your issue resolved!

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