Updated: March 19, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I have an acc w Vodafone Netherlands and I want to pay my bill of this month

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please, tell me what problem did you face with your account?

Customer Replay

and when i try to enter the app it asks me to put a sms code

Noted, thank you!

Customer Replay

but i tried 10 times and i still did not received
idk what to do to access by bills

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Noted, thank you!
What troubleshooting have you done so far?

Customer Replay

the only option that the app gave me was to resend the code , which a did multiple times
or call them

Did you try to reload your phone and try to send the SMS again?

Customer Replay

which i cant because i am in Brazil and appears an unexistent number

Customer Replay

it didnt work

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Did you try to log in from another device?

Customer Replay

also didnt work

Noted, thank you!
Can you try to download a VPN app to your phone?

Customer Replay

im trying rn

Please, provide me with the model of your phone.

Customer Replay

iphone 12 pro max

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Noted, thank you!
Do you need me to send you a link for the VPN app installing?

Customer Replay

if possible

Please, follow this link to install VPN--> t.ly/Vxc9
Or you can find it in the app store by the name BROWSEC vpn


Customer Replay

thank u
im downloading

Customer Replay

is working now

Customer Replay

im trying to get into the app

Customer Replay

the app is working now
thank you for your help

You are welcome, *****!
Is there anything else I can do for you today?

Customer Replay

thats it
thank you

I am happy to see your issue resolved!

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