Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please, tell me what problem did you face with your account?
Please, tell me what problem did you face with your account?
Customer Reply
and when i try to enter the app it asks me to put a sms code
Noted, thank you!
Customer Reply
but i tried 10 times and i still did not received
idk what to do to access by bills
idk what to do to access by bills
Noted, thank you!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
the only option that the app gave me was to resend the code , which a did multiple times
or call them
or call them
Did you try to reload your phone and try to send the SMS again?
Customer Reply
which i cant because i am in Brazil and appears an unexistent number
yes
yes
Got it!
Customer Reply
it didnt work
Did you try to log in from another device?
Customer Reply
yes
also didnt work
also didnt work
Noted, thank you!
Can you try to download a VPN app to your phone?
Can you try to download a VPN app to your phone?
Customer Reply
yes
im trying rn
im trying rn
Please, provide me with the model of your phone.
Customer Reply
iphone 12 pro max
Noted, thank you!
Do you need me to send you a link for the VPN app installing?
Do you need me to send you a link for the VPN app installing?
Customer Reply
if possible
yes
yes
Please, follow this link to install VPN--> t.ly/Vxc9
Or you can find it in the app store by the name BROWSEC vpn
Or you can find it in the app store by the name BROWSEC vpn
Customer Reply
thank u
im downloading
im downloading
Good
Customer Reply
nice
is working now
is working now
The VPN?
Customer Reply
yes
im trying to get into the app
im trying to get into the app
Yes, please
Customer Reply
the app is working now
thank you for your help
thank you for your help
You are welcome, *****!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no
thats it
thank you
thats it
thank you
I am happy to see your issue resolved!
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