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I have an acc w Vodafone Netherlands and I want to pay my bill of this month
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please, tell me what problem did you face with your account?
and when i try to enter the app it asks me to put a sms code
Noted, thank you!
but i tried 10 times and i still did not received
idk what to do to access by bills
Noted, thank you!
What troubleshooting have you done so far?
the only option that the app gave me was to resend the code , which a did multiple times
or call them
Did you try to reload your phone and try to send the SMS again?
which i cant because i am in Brazil and appears an unexistent number
yes
Got it!
it didnt work
Did you try to log in from another device?
yes
also didnt work
Noted, thank you!
Can you try to download a VPN app to your phone?
yes
im trying rn
Please, provide me with the model of your phone.
iphone 12 pro max
Noted, thank you!
Do you need me to send you a link for the VPN app installing?
if possible
yes
Please, follow this link to install VPN--> t.ly/Vxc9
Or you can find it in the app store by the name BROWSEC vpn
thank u
im downloading
nice
is working now
The VPN?
yes
im trying to get into the app
Yes, please
the app is working now
thank you for your help
You are welcome, *****!
Is there anything else I can do for you today?
no
thats it
thank you
I am happy to see your issue resolved!
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