Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I have accidentally disconnected my HP Officejet 4630 all-in-one printer from my computer. When I try to reconnect, the printer doesn't even appear.
Do you have the HP Smart app installed on your computer?
no
Do you have Windows or macOS running on your computer?
MacOS
Got you.
To install HP Smart please do the following:
ok I'm doing it.
Sure, take your time!
I have the app installed
In HP Smart, click "Add Printer" or the "plus Do I click "Set up a New Printer?"
*****, are you signed in to your account in the HP Smart app?
I don't think so. I can click "Sign in." Do I do that?
Did you sign up previously ?
When you were setting up the printer for the 1st time.
It's been several years...I don't remember.
I understood.
Are you able to sign in to the account ?
I don't think I have an account. I clicked that I forgot my password, and nothing happened. Can I set up an account?
Sure, *****
Then, create an HP account and register your printer
So, click on "Set-up a new printer"
It says "Add Your First Printer." Then I have the option to "Add Printer." Do I click that?
Yes, that's right.
It says, "No Printer Found."
It is plugged in and powered on.
One option is to "add using IP address," but I don't know that info.
Could you please disconnect the power cord from the rear of the printer and plug it out from the wall outlet?
Done. Do you want me to reconnect it?
Yes, that's right!
Okay. Hang on.
Of course, take your time.
done
Well
Turn on your printer, please
fone
Sorry. Done
No worries, its' okay :)
Did you install all the Ink cartridges in your printer?
I got the same message: "No printer found." It gives me an option to us the IP address. I don't know that.
Let's figure it out.
Make sure the printer is connected to the local network through Wi-Fi or an Ethernet cable to the router.
So that would be where my router plugs into the wall?
Your printer should be connected to the to Wi-Fi network or directly to the router via cable.
My router and modem are in a different room from my desk top and printer.
Is your printer connected to the Wi-Fi right now ?
I don't know how to tell that.
Got you
the Wi Fi signal on my printer it flashing blue. I think that's normal.
Thank you for the details!
*****, you have a touchscreen on your printer, is it right?
Yes.
Open the Wireless Summary or Network Settings menu on your printer to find the IP address.
How is it going, *****?
It says "not connected." This is annoying.
I understand your feelings, *****
I just clicked "Wireless Setup Wizard." It's asking me to enter a number or something,
It says "EnterWPA/WPE"
Did it find the list of the Wi-Fi networks available?
Yes. I clicked "Spectrum OD," which is my network.
Great
Now, you need to enter the password for your Wi-Fi network.
How is it going?
Okay. I did it, It says "network connection successful."
Well done!
Now. Do I click "Find My Printer?"
Yes, *****.
Please, do it
I just printed a report that says "No problems found. Congratulations on the successful setup of your wireless printer." It's still not connected to my computer, though.
Are you connected to the same network on your computer and printer as well?
I just got a message, "Unable to reset the WiFi set up mode."
Got you, *****.
Same: SpectrumSetup-OD
Have you created an account in the HP Smart app at the beginning?
I screwed up something this morning. I tried uninstalling the printer. Now where my printer name should be the number 696026 shows up as the name of the printer. The name should be HP Officejet4630.
Wait. I think I did it. Hold on a minute,
Sure, take your time, *****
It's fixed! I just printed my document.
Great job!!
Does it work properly ?
Let me open something else and try it again before you go.
Of course, *****.
Mission accomplished. Thanks for your help and your patience,
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