Created: February 28, 2023

I have a G4 but for some reason it is not working

There is no code to tell me what's wrong
Last Edit: March 2, 2023
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Gary Spenser
Gary Spenser Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Gary Spenser
Gary Spenser Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I replaced the column a couple months ago and it was okay. When I breathe into it it's not taking my breath. My numbers are not going up. They are staying low.
Gary Spenser
Gary Spenser Tech Expert & Writer
Please, could you specify what device you're referring to?
Customer Reply
Inogen G4
Gary Spenser
Gary Spenser Tech Expert & Writer
Noted
What troubleshooting have you done so far?
Customer Reply
I'm not sure what to do
Gary Spenser
Gary Spenser Tech Expert & Writer
Okay, I'll help you with it
Customer Reply
There is no code
Gary Spenser
Gary Spenser Tech Expert & Writer
Let's first try resetting it. Here's how to do it:
1. Press and hold the plus and minus buttons for 5 seconds. The screen will display “sieve reset”
message.
2. Release buttons once the message is displayed on the screen.
3. Press the alert/bell button once and the screen will display "sieve reset success."
4. Press the power button to turn on the Inogen G4, and use it normally.
Customer Reply
It seem ok but I won't know until I try it when I go out.
Gary Spenser
Gary Spenser Tech Expert & Writer
Okay. In case it doesn't work again, you can always come back to this chat and we'll continue troubleshooting it
For your convenience, here's the link - https://howly.com/chat
Is there anything else I can do for you today?
Customer Reply
Thanks
Gary Spenser
Gary Spenser Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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