Updated: April 01, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I have a fitbit which no longer use

I have purchased a fitbit for my wife. Fitbit will not allow us to use her device on the email we both use. How can I rectify this problem

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

I have not received my password

Which password do you mean and please specify on which exactly step you have this problem with Fitbit, you can't create the account?

Customer Replay

I have an account with fitbit that uses my email. In fact both my wife and I use the same email. I no longer use my fitbit because I have an apple watch. I would like my wife to be able to use a fitbit using the same email. Is there someway to cancel me out and have my wife use the email

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Ok, do you mean you want to change the email in Fitbit from your to your wife's email, or do you want to keep your email but your wife's to be possible to use it?

Customer Replay

If possible would like my wife to be able to use the email without having to change

Ok, so your wife trying to log in to the application with your email, and it's not letting get in, correct?

Customer Replay


Which error does it show when he tries to log in?

Customer Replay

Says email is already in use

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Possible you are trying to sign in not log in.

Customer Replay

Did you press - Join Fitbit or Log in?

If you can please restart the application on the phone by closing it and then open again, and tell me what you see on the screen.

Customer Replay

trying to sign up

Ok, you need to choose log in.
Is there an option like this?

Customer Replay

I cleared everything and have re entered all the information. I checked off that I agree with terms. now it asks for next

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Yes as I understand you right now trying to sing in and not log in, you need to choose log in, please try to restart the application and sent me the screenshot if possible please. or just describe what you see on the screen.

Customer Replay

It does not give that choice
Wait now I found a place to log in.

Ok, please try to press on it and enter the info there.

Customer Replay

OK I have logged in

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

but will my wife be able to get since this is my account

What exactly do you mean by get?

Customer Replay

I had a fitbit. now I want the new fitbit my wife has to be on the same email, or how to drop me.
Do you have a phone that I could use to call fitbit

There is no need to change it if you have the access to this email.
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Fitbit, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.

Customer Replay

Ok I will try and see how it works out

But Fitbit by itself does have the help line over this number - 623-4997.

Customer Replay


You need the email just to log in to the account and in case you lost access to the account, it does not affect the use of the device.
You are welcome!
Is there anything else I can do for you today?

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