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I have a epson Xp430, it brings up printer and que but isnt printing
Hello, thank you for using Howly.
Could you tell me please, what troubleshooting have you done so far?
I processed taxes thru turbor tax. Trying to print off my taxed, printer comes up for me to hit print and a box comes up with que
que, but then nothing prints
Understood.
May I know if you receive any error notifications when you try to print it?
No, it brings up the que box and I see it enters number of pages. then everything goes away and I just see the form I am trying to print.
Let's try to Power cycle your Epson printer.
Please follow these steps to power cycle your printer:
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 1 minute.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on.
Please, follow the steps above and update me on the results.
yes i have followed the instructions. do you want me to try and print.
Yes, that is correct.
It printed, thank you
Awesome!
Is there anything else I can do for you today?
Thats it! Thank you.
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