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I have a Canon TS6260 printer and it suddenly stopped printing data
Short summary:
- Unplug the printer from the power source and plug it back in after 1 minute.
- Check the printer's connection status on the control panel and ensure it is connected to the network.
- Delete all the documents in the print queue on the computer.
- Check the printer's status or information section on the control panel for any error messages or issues.
- Delete the printer from the computer's printer settings.
- Add the printer as a new device in the computer's Bluetooth & devices settings.
- Change the text color of the document to a color other than black and try printing.
- Clean the printer's black print head multiple times.
- If the issue persists, consider replacing the black ink cartridge with a genuine Canon cartridge compatible with the printer model.
Hello, thank you for using Howly.
Are any error messages on your Canon printer?
For the past 6 weeks or so, when I send something to print, a drop down message occurs saying something an abrasive "thing" is enabled and if I want to continue printing then press OK, which Ive been doing.
What do you see when you try to print?
The printer is silent. It doesn't do anything.
Undesrstood
What troubleshooting have you done so far?
Sorry, if I could just go back a bit. When I send something to print, the printer goes through the motions as if it's going to print, but then nothing, and the page comes through the printer blank - no data at all.
Do not worry
Thanks for explanations
Can I ask you to unplug the printer from the power source, wait 1 minute and plug it back, please?
okay, I'll do that.
Thank you
The printer just told me off for not turning it off correctly. I had just pulled the plug and not turned it off first at the printer.
Have you unplugged the printer from the wall?
Yes, I've done that and re-connected it. Sorry about my answer before - just a bit of levity.
Do not worry
Please try to print something
Okay. I've sent this page to print.
Nothing is happening with the printer. It's like the computer and printer are not talking to each other. I've just had a drop down message to say the printer is not responding.
Got it
Please follow the instructions
- On your printer's control panel, locate and press the "Home" or "Settings" button
- Use the arrow keys or touchscreen to navigate to the "Wireless LAN" or "Network" menu.
- Look for an option like "Wi-Fi Status" or "Network Status" and select it.
- The printer should display the current connection status,
It says it's connected.
Got it
Do you use any software to print?
Im not sure what you mean by that?
I mean do you use any printing software or print the document with the document settings?
I print a document from my pc with the computer printer settings.
Got it
Do you have Windows 10 or 11?
10
Please follow the instructions
- Select Start> Settings > Devices > Printers & Scanners.
- Select your printer from the list and then select Open Queue to see a list of what's printing and the upcoming print order.
Please tell me what you see
Sorry for the delay. It has 4 documents in the queue.
Do not worry
Do you see the Delete option next to the documents?
Yes. Do you want me to delete all the docs?
Yes, please
Done.
Please try to print the document now
Just done that and sent it to print. It says it's printing on the computer but just had another drop down saying the printer can't print the Word document.
Is there any error code?
No, it just says "Error printing"
Please follow the instructions
- On the printer's control panel, look for a button or icon that represents the printer's "Home" or "Settings" menu. Press that button to access the menu.
- Navigate through the menu using the arrow keys or touchscreen to find the "Status" or "Information" section. Select it.
- In the "Status" or "Information" section, you should see details about the printer's current status, such as ink levels, paper jams, and connectivity status.
Please tell me what you see
I see printer maintenance setting, such as print nozzle check, cleaning, deep cleaning, auto head alignment - is that what you mean?
Please choose the print nozzle check
Its just printed out a print nozzle check list
The page is not blank, right?
No, its not blank.
Got it
Please follow the instructions
- Press Win + I to open Settings.
- Open the Bluetooth & devices tab in the left pane.
- Scroll down and click on Printers & scanners.
- Next, click on your printer device
- Click the Remove button and click Yes to confirm the action.
You want me to delete the printer?
Yes, please
Ok, i've deleted the printer.
Good job
Please follow the instructions
- Select Start> Settings > Bluetooth & devices > Printers & scanners .
- Next to Add a printer or scanner, select Add device.
- Wait for it to find nearby printers, then locate the one you use and select Add device.
Ok, I've done that and it has add the new printer with (old one) with "(Copy 1)" beside it.
Got it
Can I ask you to try to print, please?
Sure, doing that now.
Thanks you
I think I've solved the problem. The Word document I attempted to print was the normal black print. So I changed the print colour to blue and it has printed it out. I noticed on that nozzle check sheet. All the colour bars printed out as they should but the black bits were very intermittent. Do you think the black printer head is defective?
Do you mean you have changed the text color?
yes
Let's try to clean the black print head
Can I ask you to go back to the printer settings and choose the cleaning, please?
Okay
There's been progress. I've printed the doc out again using black print and it has printed it, which is the progress, but it is not crisp, some of the letters are missing colour.
I'm putting it through another clean.
Understood
I've cleaned the heads 3 times and it is still printing with some of the bottom half of the letters fading away. So I think there's nothing more to do. What is your opinion?
You can try to replace the black cartridge
Ensure that you are using a genuine Canon ink cartridge compatible with your printer model. Sometimes, a faulty or old cartridge can cause printing issues, and a replacement may resolve the problem.
I have to say I've been using non-Canon cartridges for a few years because of the cost, and this is the first time this has happened. But I do hear what you say. And I thank you for your patience in helping me today. Take care of yourself and I appreciate your help.
You are welcome!
Have a great one!
Thank you. Bye.
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