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I have a Canon printer, P27-DH that comes on but will does not do anything, it wont calculate or print or feed the paper
Hello, thank you for using Howly.
What troubleshooting have you done so far?
Changed the batteries, but I don't know anything else to try.
Please to turn of and turn on your Canon P27-DH
I have done that.
What device is your printer connected to?
It is actually an adding machine, not a printer
Thank you for the provided details.
Have you had this problem before?
Yes I have, but for some reason it doesn't want to respond by restarting or changing the batteries, plus we only use it a couple of times a year.
Did you put new batteries in it?
When I turn it on, a 0 shows up on the screen but no numbers come on when I push the number buttons. Yes I did try new batteries.
Also when I push the feed button, it doesn't feed the paper.
When you press this button, do you see anything on your screen?
Nothing changes on the screen.
Thank you for the information
Please, try to do this:
- Remove the printer cover by pressing down on the mark.
- Lift up the old ink roller and remove it
- Insert the new ink roller by pressing it gently into position to replace the printer cover. My roller has the term "Pull Up" on the left side of the roller.
Even when it worked before, nothing changed on the screen when I pushed the feed button.
I don't see a triangle mark.
Could you please take a photo of the back of your printer?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
I'm not very tech savvy, the only options that show up on my phone are AirDrop, mail or messages.
Do you see a paper clip in our chat?
Yes and when I pressed on it, it brought my desk top.
The only options that I can see are the three that I put in the other message I sent you.
Can you please send your picture to our e-mail help@howly.com?
ok
I just sent it.
Okay, thank you!
Can you please press and hold the C button for about 30 seconds?
Which button?
Which C button?
Red button in the lower left corner
ok
I did that and the numbers came on but when I move it to print mode, it goes back to 0 and numbers don't come back on.
There is a "Reset' button on the back of your device. Can you please press it with a needle?
I've already done that and the results are the same.
When I put it in the print mode and hold down on the C button for 30 seconds, the numbers do not come on.
Thank you for the information!
Please, remove the printer cover to replace the ink rollers and remove the roller by pulling up on the “Pull Up” tab of the roller. Then, place it back.
When I put it in the print mode or push the feed button, an E shows up in the bottom left corner of the screen.
Can you see my message above?
Yes, but I can't see how to the printer cover.
It is on the back of your device, above a sticker.
The only thing that is removable is where the batteries are.
Got it!
Please, follow the instruction below:
- Please, remove the printer cover by pressing down on the (triangle) mark.
- Lift up the old ink roller and remove it
- Insert the new ink roller by pressing it gently into position (Use Canon Ink Roller CP-16)
- Replace the printer cover.
There is no triangle mark anywhere that I can find.
Can you please now try pressing the reset button for 10 seconds?
I did that and got the same results.
Then, please, follow the instruction below:
- Turn the power switch off.
- Remove the printer cover (the window above the screen).
- Hold the tab of the ink roller. Lift the ink roller out of the base.
- Insert the new ink roller into position. Push down on the center of the ink roller until
it locks into place. - Replace the printer cover.
My wife found an arrow sign that opened up to the printer ink roller but we do not have a new ink roller.
Did you open your printer and it's empty or do you mean you don't have a new one?
We do not have a new one.
Can you please install this roller back?
I didn't take it out.
Can you please take it out and put it back in and try to print something?
Can you please clarify how long ago you changed your roller?
we have never changed the roller.
Did you put new ink in it?
How do you put new ink in it?
Can you please provide me with a photo of your printer when it's open?
ok
Can you please pull it up? Where it says "Pull up".
ok
After you do this please put it back in.
it is back in
Good! Can you please try to print something now?
yes
It just took me a wj
while to get the paper back in and it id
is now printing.
Hooray!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
No, this was the only thing I needed, Thank you so much.
You are welcome!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
You too.
Thank you! I wish you a great day!
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