Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Tell me, please, does your iPad doesn't respond when you touch the screen at all?
Tell me, please, does your iPad doesn't respond when you touch the screen at all?
Customer Reply
yes ,sir
What troubleshooting have you done so far?
Customer Reply
even i tried to turn off the power and restart but i can't touch the screen
What is the model of your iPad?
Customer Reply
ipad 9th generation
Thank you
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 9040189
Type: image/png
Size: 9040189
Please, try to hard reboot your iPad
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Customer Reply
i did try it
but i didn't touch the screen
but i didn't touch the screen
Please, try that once again
Customer Reply
it show slide to power off
Press and hold those buttons until you see the Apple logo
Customer Reply
i got it after many time to tried
thanks sir
thanks sir
Is it ok now?
Customer Reply
yes, sir
do you know why it happened like that
im just curious
do you know why it happened like that
im just curious
It seems to be a glitch
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
No comments yet...
Comments