Updated: March 16, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I got the new ipad and i don't know why i can't touch the screen to unblock

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Tell me, please, does your iPad doesn't respond when you touch the screen at all?

Customer Replay

yes ,sir

What troubleshooting have you done so far?

Customer Replay

even i tried to turn off the power and restart but i can't touch the screen

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What is the model of your iPad?

Customer Replay

ipad 9th generation


Thank you

Customer Replay

Visitor uploaded: image.png
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Size: 9040189

Please, try to hard reboot your iPad
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

Customer Replay

i did try it
but i didn't touch the screen

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Please, try that once again

Customer Replay

it show slide to power off

Press and hold those buttons until you see the Apple logo

Customer Replay

i got it after many time to tried
thanks sir

Is it ok now?

Customer Replay

yes, sir
do you know why it happened like that
im just curious

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It seems to be a glitch
I am so pleased to see your issue got resolved!

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