I don't know how to reset my iphone11 without passcode

Nice to meet you, *****!

😊

Do I understand correctly, you can not unlock your iPhone because you forgot password?

I see.
Do you have access to the PC/laptop at this moment?

Great, turn on it, please.

Nice.
Do you have the iTunes installed on it?

Understood.

What operating system do you have on your laptop?

It is Windows 10, correct?

Thank you for your confirmation.

😊

Yes, that is correct.

To do so, follow this link: https://support.apple.com/en-us/HT210384

Now, you need to turn off your iPhone.

Great.

Now, you need to Put your iPhone in recovery mode:
Find the side button.
Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
Keep holding the button until you see the recovery mode screen on your iPhone, then let go.

You did everything right, nice.

Now, follow these steps:
Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to.
Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
Wait for the process to finish.
Disconnect your iPhone from the computer, then set up and use your iPhone.

If you're using Windows or macOS Mojave or earlier, your device will show in the upper-left corner of the iTunes window.

Of course, on your laptop. Did you download it?

We need to figure out the version of your Windows, if it is x32 or x64 version.
To do so, please follow next steps:
Right-click on your Windows icon in the down left corner of your PC.
Select Run.
Type the dxdiag and click OK.
You will see the info about your Windows.

It will open the information page about your PC. Just type it in Run window.

It should look like this

Do you have the field like on the picture I've sent you?

Thanks, on it

Please right-click on your Windows icon, not left-click.

You should see the list and 'Run' will be there.
Great!

Type 'dxdiag' and click OK.
You will see the info about your Windows.

Thanks, checking
Please follow this link and click on 'Download iTunes for Windows 10

Take your time
Please doble-click on the exe file to install iTunes.

Great

Let me know once it's done.

Thanks

Unplug your iPhone from the computer if it’s connected.

Sure

Ok, great

Please choose 'Yes'

Okay

Now turn off your iPhone

• Press and hold both the side button and the Volume down button until the power off slider appears.
• Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.

Okay
Press and hold the side button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.

Do you see this on the screen?

Perfect!
Now go to iTunes on your laptop
And locate your iPhone there

Do you see this?

Yes, great

Choose Restore

Your computer downloads software for your iPhone and begins the restore process.
It might take up to 15 minutes.

Please choose 'OK'
Take your time!

It's okay
Are you ready to proceed?

Okay!

Restore

Open iTunes.
From the menu bar at the top of the iTunes window, choose Help > Check for Updates.
Follow the prompts to install the latest version.

Sure

Take your time!

Okay

Is your iPhone still in recovery mode?

I see
We have to start from the very beginning.

'Restore'
Does it work?

Is it still downloading?

Thanks
What happens if you click 'Restore iPhone ' once again?

I see
Yes, please click 'Done'
And let's start from the beginning

Please unplug your iPhone from the laptop and turn it off.

I'll send you all the steps again, no worries :)

• Press and hold the side button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
• Keep holding the button until you see the recovery mode screen on your iPhone, then let go.

Is this menu in iTunes?

Did it just pop up?

Choose 'Restore'

Nothing happens again after you click 'Restore'?

Oh I see

Try to disconnect your iPhone from the laptop and check if you can turn it on.

Got you

Yes please, and let me also check from my end.

Thank you so much for your cooperation!

Sure, I am here as long as you need me.

My pleasure!

Oh alright, allow me a moment to check what is next in this case.

Thank you!

Oh I see, it is the wrong place. You need to see another window. One second, another
instructions are on the way.
You need to turn your phone off.

Press and hold the side button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
If you see the passcode screen, you need to turn off your iPhone and start again.

Amazing!
Please press Restore.

Yay!
It is what we need.

Please wait a bit till it is over.

All your data will be stored, then you need to disconnect your phone from the computer and set it up. During this process, you need to choose how you want to restore or transfer your data from your old device to your new device. You can use a backup made from your computer.

Let us wait for the process to be over, and then I will guide you step by step.

Is there any estimation time?

Good. I see.
Please let me know once done.

Thank you!

Disconnect your iPhone from the computer.

Please turn it on.

What do you see on the screen?

If you don't have another device, tap Set Up Manually.

You need to connect to a Wi-Fi network or a mobile network to activate and continue setting up your device. Tap the Wi-Fi network that you want to use or, if available, tap Continue Without Wi-Fi to use your device's mobile network.

Please click on Restore from Mac or PC.
Then connect your device to the computer you've used to back up.

Yes, please.

Good news then:)

You were amazing!
It was a pleasure working with you!