Created: November 3, 2022

I don’t know how to reset my iphone11 without passcode

I have tried everything and I can't reset it
Last Edit: November 4, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Likewise
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
😊
Customer Reply
I am doing this on behalf of my husband
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do I understand correctly, you can not unlock your iPhone because you forgot password?
Customer Reply
He doesn't know wat his passcode is
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I see.
Do you have access to the PC/laptop at this moment?
Customer Reply
Yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great, turn on it, please.
Customer Reply
Ok
It's on
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice.
Do you have the iTunes installed on it?
Customer Reply
My laptop is on
No
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Understood.
Customer Reply
How do I do that
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
What operating system do you have on your laptop?
Customer Reply
Windows 2016
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
It is Windows 10, correct?
Customer Reply
I think so
It is Windows 10
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you for your confirmation.
Customer Reply
Ur welcome
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
😊
Customer Reply
Do I have to download iTunes on my laptop?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes, that is correct.
Customer Reply
Ok
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
To do so, follow this link: https://support.apple.com/en-us/HT210384
Customer Reply
Ok I have done that now what do I do
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Now, you need to turn off your iPhone.
Customer Reply
Its off now
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great.
Customer Reply
What do I do now?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Now, you need to Put your iPhone in recovery mode:
Find the side button.
Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
Customer Reply
I have a picture of a computer with charger
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You did everything right, nice.
Customer Reply
Now what do I do?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Now, follow these steps:
Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to.
Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
Wait for the process to finish.
Disconnect your iPhone from the computer, then set up and use your iPhone.
Customer Reply
I cant seem to find it
What do I do?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
If you're using Windows or macOS Mojave or earlier, your device will show in the upper-left corner of the iTunes window.
Customer Reply
I don't see it
Do I need to download itunes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Of course, on your laptop. Did you download it?
Customer Reply
It lists so many what one do I choose
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
We need to figure out the version of your Windows, if it is x32 or x64 version.
To do so, please follow next steps:
Right-click on your Windows icon in the down left corner of your PC.
Select Run.
Type the dxdiag and click OK.
You will see the info about your Windows.
Customer Reply
Wat is dxdiag
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
It will open the information page about your PC. Just type it in Run window.

It should look like this
Customer Reply
I am using my laptop
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you have the field like on the picture I've sent you?
Customer Reply
No
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thanks, on it
Customer Reply
This is wat I have
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please right-click on your Windows icon, not left-click.
Customer Reply
Found it
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You should see the list and 'Run' will be there.
Great!
Customer Reply
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Type 'dxdiag' and click OK.
You will see the info about your Windows.
Customer Reply
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thanks, checking
Please follow this link and click on 'Download iTunes for Windows 10
Customer Reply
Ok give me a moment
It's downloading
Ok it's downloaded wat next?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Take your time
Please doble-click on the exe file to install iTunes.
Customer Reply
Done
Done that
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great
Customer Reply
Installing now
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Let me know once it's done.
Customer Reply
Ok
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thanks
Customer Reply
It's done now wat do ido
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Unplug your iPhone from the computer if it’s connected.
Customer Reply
Do I click finish
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure
Customer Reply
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It is unplug
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, great
Customer Reply
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Do I need to restart laptop
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please choose 'Yes'
Customer Reply
Ok it is restarting
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
Customer Reply
It has restarted now
Now wat is next?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Now turn off your iPhone
- Press and hold both the side button and the Volume down button until the power off slider appears.
- Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.
Customer Reply
It is off
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
Press and hold the side button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
Customer Reply
It's in now wat do I do?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you see this on the screen?
Customer Reply
Yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Perfect!
Now go to iTunes on your laptop
And locate your iPhone there
Customer Reply
Got it now wat do I do?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you see this?
Customer Reply
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes, great
Customer Reply
I do
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Choose Restore
Customer Reply
Ok
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Your computer downloads software for your iPhone and begins the restore process.
It might take up to 15 minutes.
Customer Reply
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This is wat it is saying
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please choose 'OK'
Take your time!
Customer Reply
Sorry I had to reinstall itunes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
It's okay
Are you ready to proceed?
Customer Reply
I will let u know wen it finishes install
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay!
Customer Reply
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Wat do I do
Update or restore iPhone?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Restore
Customer Reply
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This is wat is coming up
I push ok and nothing happens
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Open iTunes.
From the menu bar at the top of the iTunes window, choose Help > Check for Updates.
Follow the prompts to install the latest version.
Customer Reply
Ok give me a moment
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure
Customer Reply
Still installing
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Take your time!
Customer Reply
I am now restarting my laptop
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
Customer Reply
It's restarted
Now wat do I do?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Is your iPhone still in recovery mode?
Customer Reply
It is
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This is it
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The iPhone icon is not there
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I see
We have to start from the very beginning.
Customer Reply
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This is wat is saying
Do I update or restore
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
'Restore'
Does it work?
Customer Reply
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Do I push done
Now do I push done?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Is it still downloading?
Customer Reply
I cant tell
Already done
How can I tell if it is done?
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thanks
What happens if you click 'Restore iPhone ' once again?
Customer Reply
Nothing happens
The done is blue should I click done
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I see
Yes, please click 'Done'
And let's start from the beginning
Customer Reply
How
How do I start from the beginning?
Wat do u mean?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please unplug your iPhone from the laptop and turn it off.
Customer Reply
Ok done
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I'll send you all the steps again, no worries :)
Customer Reply
Thank you
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
- Press and hold the side button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
- Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
Customer Reply
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This is wat happens
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Is this menu in iTunes?
Customer Reply
No
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Did it just pop up?
Customer Reply
Sorry it is the menu
Yes it did
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Choose 'Restore'
Customer Reply
It is still coming up with this
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How do I check to see if it has been installed?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nothing happens again after you click 'Restore'?
Customer Reply
No it just keeps coming back to this
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Oh I see
Customer Reply
When I press done it goes to this
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Try to disconnect your iPhone from the laptop and check if you can turn it on.
Customer Reply
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This is wat it is saying
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got you
Customer Reply
Do I wait for 14 minutes?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes please, and let me also check from my end.
Customer Reply
Ok I will let u know wen the 14 minutes are up
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you so much for your cooperation!
Customer Reply
Please dont go
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure, I am here as long as you need me.
Customer Reply
Thank you so much
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
My pleasure!
Customer Reply
The minutes have not moved it is still saying 14 minutes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Oh alright, allow me a moment to check what is next in this case.
Customer Reply
Ok
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you!
Customer Reply
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I don't know how to reset my passcode
I have forgotten it
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Oh I see, it is the wrong place. You need to see another window. One second, another
instructions are on the way.
You need to turn your phone off.
Customer Reply
How do I reset my passcode
It is off
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Press and hold the side button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
If you see the passcode screen, you need to turn off your iPhone and start again.
Customer Reply
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It showing this again
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Amazing!
Please press Restore.
Customer Reply
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It is extracting software
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yay!
It is what we need.
Customer Reply
It is restoring iPhone software
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please wait a bit till it is over.
Customer Reply
And will it tell me how to put in a new passcode?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
All your data will be stored, then you need to disconnect your phone from the computer and set it up. During this process, you need to choose how you want to restore or transfer your data from your old device to your new device. You can use a backup made from your computer.
Customer Reply
How do I do that?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Let us wait for the process to be over, and then I will guide you step by step.
Customer Reply
Ok
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Is there any estimation time?
Customer Reply
It doesn't say but I will let u know asap
It is now restoring iPhone firmware
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Good. I see.
Please let me know once done.
Customer Reply
I will
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you!
Customer Reply
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Done now wat do I do next
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Disconnect your iPhone from the computer.
Customer Reply
Done
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please turn it on.
Customer Reply
Done
Wat is next?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
What do you see on the screen?
Customer Reply
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
If you don't have another device, tap Set Up Manually.
Customer Reply
Just getting the password for internet
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You need to connect to a Wi-Fi network or a mobile network to activate and continue setting up your device. Tap the Wi-Fi network that you want to use or, if available, tap Continue Without Wi-Fi to use your device's mobile network.
Customer Reply
It is asking for my new passcode
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Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please click on Restore from Mac or PC.
Then connect your device to the computer you've used to back up.
Customer Reply
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Do I push continue?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes, please.
Customer Reply
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How do I backup the data from old phone to the new one?
It is all done up and running
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Good news then:)
Customer Reply
I would like to say a very big thank you to u for being so patient with me
I really appreciate it
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You were amazing!
It was a pleasure working with you!
Customer Reply
Likewise u have a wonderful nite
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Have a great one!